Lead Barista

The World Equestrian Center located in Ocala, FL is currently seeking a Lead Barista to join our team.

Ideal candidates must have excellent customer service skills, full knowledge of coffee making, experience in food and banquet services and a desire to provide a great experience for our guests.

Primary Responsibilities:

• Assist all customers with purchases and other requests.
• Assist the supervisor/manager on duty with Opening/Closing duties.
• Assist with weekly/monthly inventory.
• Ensure proper pars levels in all areas of the outlet.
• Provide visible leadership to employees while generating a store atmosphere focused on great hospitality where the expectations of the customers are exceeded.
• Lead the team in achieving shift targets according to company standards including safety, food quality, beverage quality, sanitation, cleanliness, and customer service.
• Lead by example and with a positive attitude.
• Understand and adhere to guidelines on restricted sales items.
• Implement and follow all cash handling procedures.
• Train new hires on items such as but not limited to: beverage making, menu knowledge, procedures, and company's standards.
• Able to run Micros POS, process orders, payment, refunds, etc.
• Stay current on all shows, promotions, and future events within the Center and local area.
• Label, stock, and inventory
• Maintain an awareness of inventory/stock.
• Maintain store cleanliness and appearance.
• Provide excellent customer service.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Requirements:

• Ability to follow written and oral instructions
• Experience addressing guests concerns and questions promptly and professionally
• Exhibit strong customer service skills, organizational skills and attention to detail.
• Previous experience with cash handling procedures.
• Position requires walking/standing for extended periods of time.

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

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