Desktop Technician

2 months ago

Houston, United States Paladin Consulting Full time

Job Description:

The Executive IT Support Specialist provides dedicated, proactive, and responsive technical support to the C-suite and senior leadership team. This role is pivotal in ensuring seamless technology experiences for executives, allowing them to operate at peak productivity with minimal technical disruptions. This role is designed for IT professionals who have a high tolerance for pressure, a proactive mindset, and a high level of professionalism to support the technology needs of corporate leadership.


Responsibilities :

  • White Glove IT Support: Provide white-glove technical support to executive leadership, ensuring timely and effective resolution of hardware, software, and network issues.
  • Equipment Management: Set up, maintain, and troubleshoot a range of devices (e.g., laptops, mobile phones, tablets, desktops, video conferencing tools) tailored to executives' specific requirements.
  • Security Compliance: Enforce security protocols and monitor devices for compliance, ensuring the safeguarding of sensitive data and adherence to corporate cybersecurity policies.
  • Collaboration with IT Teams: Coordinate with network, cybersecurity, and application support teams to resolve complex issues, leveraging team resources when necessary.
  • Event and Presentation Setup: Oversee technical preparations for high-stakes meetings, presentations, board meetings, and other critical events, including AV setup, software configuration, and testing.
  • Training & Guidance: Offer training to executives on best practices, new technologies, and security protocols to help them maximize their technology usage.

Skills & Qualifications :

  • A+ certification or equivalent experience and 2 years of experience in a PC related field which includes experience in hardware configuration.
  • Experience: 10 years in IT support, with at least 2 years of experience directly supporting executive or high-level clients in a corporate environment. Previous experience in a Fortune 500 or large corporate environment.
  • Education: Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft, Apple Certified Support) are a plus.
  • Technical Expertise: Proficient in Windows, mobile platforms, Office 365, AV equipment, and remote connectivity solutions like VPNs.

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