Incident Manager

3 weeks ago


Atlanta, United States Apex Systems Full time

Incident Manager

Large Banking Client

Duration: 12 months

Location: Atlanta (need to confirm)


Top Requirements:

-5+ years experience Incident Management

-Triage experience

-Jira

-Banking Industry Experience- preferred

-Merchant services business or payment networks; plus


Job Responsibilities:

1. Incident Triage and Analysis: Monitor and assess incoming incident reports to determine severity and impact. Conduct initial analysis to identify potential root causes and impact on operations.

2. Incident Response and Resolution: Respond promptly to incidents according to established protocols and procedures. Collaborate with cross-functional teams to resolve incidents efficiently and effectively.

3. Documentation and Reporting: Maintain detailed records of incident details, response actions, and resolutions. Generate incident reports and communicate status updates to relevant stakeholders.

4. Escalation and Coordination: Escalate incidents to higher-level support or management as necessary. Collaborate with senior incident management personnel for complex or critical incidents.

Preventive Measures: Participate in the development and implementation of preventive measures to mitigate future incidents. Contribute to the improvement of incident response processes and workflows.


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