Coordinator, Digital Learning Operations

1 month ago

Alexandria, United States American Academy of Otolaryngology Full time

Overview


The American Academy of Otolaryngology – Head and Neck Surgery Foundation seeks a professional, energetic, and detail-oriented individual to support the business unit in a variety of professional and administrative duties.


Reporting Structure


The Coordinator, Digital Learning Operations reports to the Senior Manager, Digital Learning Operations.


Qualifications


Bachelors’ or Associate degree with at least two years of administrative and customer service experience. Ability to operate effectively both independently and within a team environment. Must have excellent organizational, interpersonal, written, and oral communication skills. Computer proficiency in Microsoft Office, Excel, and ability to learn to use iMIS Engagement Management Software (EMS) efficiently. Excellent customer service, problem solving, and judgement skills. Some travel will be required (AAO-HNSF Annual Meeting).


Key Responsibilities

  • Serve as a key member of the Digital Learning Operations team responsible for the day-to-day aspects of learner inquiries and training needs.
  • Provide service excellence to all internal and external inquiries (member and non-member) with a positive attitude, sense of urgency, and attention to detail to address and resolve inquiries efficiently and effectively.
  • Provide administrative support for financial transactions related to education product subscriptions and activity purchases.
  • Conduct quality control tests on newly created digital learning activities to ensure functionality and accuracy.
  • Support the maintenance of OTOLogic, AAO-HNSF’s learning management system with home page updates and featured course announcements submitted to align with marketing updates in OTO News (weekly member eblast).
  • Maintain a reporting relationship with the Senior Manager, Digital Learning Operations with each assignment.


Specific Duties

  • Provide help desk support communication (written and visual aids) to assist learners and residency training programs.
  • Process subscription product purchases and enrollment in a timely manner for Flexible Lifelong Learning Xperience (FLEX) and the Otolaryngology Core Curriculum (OCC).
  • Provide administrative support for financial transactions for the Academy’s learning management system/products and business unit working in collaboration with AAO-HNS’s Finance & Administration Business Unit.
  • Manage CME transcript inquiries, monthly MOC reporting, ACCME Annual PARS submission, and other ACCME-related needs.
  • Coordinate all Annual Meeting booth management needs to support the team which includes the department schedule, packing team supplies, and learner support aids.
  • Attend the Annual Meeting to provide CME booth support and handle attendee inquires.
  • Maintain shared documents within the department.
  • May participate on internal teams, either through formal assignment, or on an ad hoc basis.
  • Consistently demonstrate courteous, cooperative, and helpful behavior to all contacts, internal and external.
  • Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either orally or in writing.

  • Digital Manager, Client Strategy

    19 hours ago

    Alexandria, United States Convergence Media Full time

    Job DescriptionJob DescriptionAt Convergence, our mission is to help our clients win. And after years in the business, we know that the best way to achieve that mission is by building and investing in an unstoppable team to make it happen. We create customized digital programs for our Republican and conservative clients. So we’re looking for exactly the...

  • Lead Digital Engineer

    2 weeks ago

    Alexandria, United States Systems Planning and Analysis, Inc Full time

    Overview: Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and...

  • Marketing and Bd Coordinator

    1 month ago

    Alexandria, United States Human Resource Certification Institute, Inc. Full time

    **Who we are**: HRCI®, headquartered in Alexandria, Virginia, is the premier credentialing and learning organization for the human resources profession. For more than 50 years, we have set the global standard for HR expertise and excellence through our commitment to the development and advancement of businesspeople in the people business. HRCI develops and...

  • Remote Learning

    2 days ago

    Alexandria, United States Frontier Design Group Full time

    Job DescriptionJob DescriptionDescription:We’re seeking an experienced learning and development professional who is passionate about making a significant impact across diverse sectors, including the Federal Government, non-profit, and commercial industries. Ideal candidates will possess a Master’s degree and over 10 years of experience in crafting,...

  • Lead Data Engineer

    2 weeks ago

    Alexandria, United States Clarivate Full time

    Our technology powers the world’s top companies to bring innovation to life and manage their IP portfolio. As a leader in our industry, we are embarking on a transformative journey to leverage big data, data lakes, and lakehouse technologies to streamline our data services and support our product lines with scalable, efficient, and high-quality data...

  • Digital Project Manager

    1 month ago

    Alexandria, United States ASIS International Inc Full time

    Job DescriptionJob DescriptionASIS International, a professional membership organization located in Alexandria, VA with 34,000 global members, is seeking a detail oriented and collaborative individual to serve as a Digital Project Manager. Are you passionate about using technology to solve business problems? Do you love managing a project that drives real...

  • Digital Project Manager

    2 weeks ago

    Alexandria, United States ASIS International Inc Full time

    Job DescriptionJob DescriptionASIS International, a professional membership organization located in Alexandria, VA with 34,000 global members, is seeking a detail oriented and collaborative individual to serve as a Digital Project Manager. Are you passionate about using technology to solve business problems? Do you love managing a project that drives real...

  • Digital Project Manager

    1 month ago

    Alexandria, United States ASIS International Inc Full time

    ASIS International, a professional membership organization located in Alexandria, VA with 34,000 global members, is seeking a detail oriented and collaborative individual to serve as a **Digital P**roject Manager.** Are you passionate about using technology to solve business problems? Do you love managing a project that drives real change and provides...

  • Learning & Devlopment Intern

    1 week ago

    Alexandria, Virginia, United States Modern Technology Solutions, Inc. Full time

    Overview:   Own Your Future!   Modern Technology Solutions, Inc. (MTSI) is seeking a Learning & Development Communications Specialist Intern to join our team in Alexandria, VA   Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital...

  • Client Strategist

    2 weeks ago

    Alexandria, United States Convergence Media Full time

    At Convergence, our mission is to help our clients win. And after years in the business, we know that the best way to achieve that mission is by building and investing in an unstoppable team to make it happen. We create customized digital programs for our Republican and conservative clients. So we’re looking for exactly the right people to support...

  • Client Strategist

    4 days ago

    Alexandria, United States Convergence Media Full time

    At Convergence, our mission is to help our clients win. And after years in the business, we know that the best way to achieve that mission is by building and investing in an unstoppable team to make it happen. We create customized digital programs for our Republican and conservative clients. So we’re looking for exactly the right people to support...

  • Manager, Political Client Strategy

    19 hours ago

    Alexandria, United States Convergence Media Full time

    Job DescriptionJob DescriptionAt Convergence, our mission is to help our clients win. And after years in the business, we know that the best way to achieve that mission is by building and investing in an unstoppable team to make it happen. We create customized digital programs for our Republican and conservative clients. So we’re looking for exactly the...

  • Catering Event Coordinator

    7 hours ago

    Alexandria, United States IndAroma Full time

    We are a premium Indian Fusion Catering Company in the DC Metro area. We are presently offering an Catering Event Coordinator / Operations Manager position. The ideal candidate will get to experience the thrill of a fast-paced wedding and corporate events industry. Opportunity to build multi-tasking skills while gaining rich hands-on experience and receiving...

  • Catering Event Coordinator

    16 hours ago

    Alexandria, United States IndAroma Hospitality | Restaurant & Catering Full time

    We are a premium Indian Fusion Catering Company in the DC Metro area. We are presently offering an Catering Event Coordinator / Operations Manager position. The ideal candidate will get to experience the thrill of a fast-paced wedding and corporate events industry. Opportunity to build multi-tasking skills while gaining rich hands-on experience and receiving...

  • Catering Event Coordinator

    1 day ago

    Alexandria, United States IndAroma Full time

    Job DescriptionJob DescriptionWe are a premium Indian Fusion Catering Company in the DC Metro area. We are presently offering an Catering Event Coordinator / Operations Manager position. The ideal candidate will get to experience the thrill of a fast-paced wedding and corporate events industry. Opportunity to build multi-tasking skills while gaining rich...

  • Senior Machine Learning Software Engineer

    3 days ago

    Alexandria, Virginia, United States SAIC Career Site Full time

    Description We are seeking a passionate and skilled Senior Machine Learning Software Engineer expert to join our high-performing development team. The ideal candidate will have strong background in data analysis, and machine learning techniques. You will be responsible for extracting insights from large datasets, documenting images, building predictive...

  • Sales Coordinator

    1 week ago

    Alexandria, United States Johnson Controls International Full time

    To support the Federal Center of Excellence team in the vetting and closing of SalesForce opportunities as well as supporting business operational needs. You will be responsible for ensuring the support of local sales teams, processing requests into Sales Coordinator, Sales, Coordinator, Salesforce, Processing, Operations, Manufacturing

  • Supervisory IT Specialist

    4 weeks ago

    Alexandria, United States U.S. Special Operations Command (Army) Full time

    **Duties**: - Serves as the Deputy Director, Chief Information Office/G6 of Enterprise IT for an Army Special Operations Command (USASOC). - Plans, programs, budgets, and executes Brigade fiscal resources to support Mission Command Network Systems (MCNS) operational requirements in deployed and enterprise environments. - Assists in the planning,...

  • Education Coordinator

    6 days ago

    Alexandria, United States United Community (formerly UCM, United Community Ministries) Full time

    The Education Coordinator is a key member of an administrative team that works together to support the mission, vision and values of the United Community Early Learning Center. The Education Coordinator works closely with the Infant, Toddler, Early Preschool and Pre-kindergarten classrooms teams to assure that all functions of the job descriptions are...

  • Service Coordinator

    4 hours ago

    Alexandria, United States ABM Industries Full time

    Job DescriptionThe HVAC Service Coordinator serves as the initial point of contact for our customers and service providers. Schedule technicians to conduct repairs and emergency services. Coordinates services of technicians and Subcontractors with customer representative and Lead Tech to meet contractual requirements and service requests.As a service...