Support Engineer

2 months ago

Redmond, United States TALENT Software Services Full time

Are you an experienced Support Engineer - MS Dynamics with a desire to excel? If so, then Talent Software Services may have the job for you Our client is seeking an experienced Support Engineer - MS Dynamics to work in Redmond, WA.


Position Summary: Client is seeking Technical Support engineers to join our client's Support organization. The ideal candidate will have hands-on experience supporting Dynamics 365 or similar ERP/CRM platforms,s like Oracle, Workday, Salesforce, etc.


Primary Responsibilities/Accountabilities:

Response and Resolution

  • You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
  • Readiness
  • You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement

  • You engage with Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvements


Qualifications:

  • 5+ years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience.
  • Microsoft Dynamics ERP Experience or a developer-focused background would be beneficial but not essential.
  • Experience with other ERP/Platforms acceptable.
  • In-depth knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange, Visual Studio).

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