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Customer Service Representative

4 months ago

Westbury, United States Softworld, a Kelly Company Full time

Job Title: Customer Service Representative - Student Information Systems

Job Location: Westbury NY 11590

Onsite Requirements:

  • Experience using PowerSchool or eSchoolData.

Job Description:

  • We are looking for a strong Customer Service Representative to provide on-site training, email and phone support to district and building employees including administrators, teachers, and clerical staff on the use of student information systems. (Specifically: PowerSchool and/or eSchoolData)
  • The right candidate will assist districts with developing their student schedules; troubleshoot grading and transcript calculations; assist in the development of training materials; and provide 1:1 (or potentially group) professional development to district staff.
  • This person will also assist districts with state reporting rules and regulations; support teams with data verification; research issues related to student data; pull extracts for analysis and import data; and other related activities relating to a student information system.

Required Skills:

  • Awareness of any Student Information System listed. (Specifically: PowerSchool and/or eSchoolData)
  • Basic knowledge of the New York State Reporting requirements for NYS school districts.
  • Candidates must possess excellent written, verbal and communication skills, and experience with Microsoft Office applications including Word, Excel, and PowerPoint.

Responsibilities:

  • Providing on-site training, email and phone support to district and building employees including administrators, teachers, and clerical staff on the use of student information systems.
  • Assist districts with developing their student schedules.
  • Troubleshoot grading and transcript calculations.
  • Assist in the development of training materials.
  • Provide 1:1 (or potentially group) professional development to district staff.
  • Assist districts with state reporting rules and regulations.
  • Support districts with data verification - research issues related to student data; pull extracts for analysis and import data; and other related activities relating to a student information system.

Additional / Desired Skills:

  • Experience with SQL and data mining is a plus.
  • Advanced knowledge of Excel to include pivot tables and data manipulation.
  • Basic understanding of how public schools operate (or something like that)

** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future **