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Apparel and Supplies Supervisor

2 months ago

Warren, United States University Gear Shop Full time

Job Title: Apparel and Supplies Supervisor – Macomb Community College Bookstore


Department: University Gear Shop


Location: South Campus, Warren, MI


Reports to: Apparel and Supplies Manager


Position Summary: The Apparel and Supplies Supervisor is responsible for assisting the Apparel and Supplies Manager with operations and sales activities at the South Campus location. They will ensure that sales and profitability goals are met and provide excellent customer service through multiple sales channels.


Essential Duties and Responsibilities:

• Perform day-to-day operations of the South Campus location and implement action plans to improve operating results

• Protect company assets by ensuring compliance with inventory check-in and sales procedures, product handling guidelines, cash control policies, shrinkage avoidance, and safety and security protocols to minimize losses and support the profitability of the store

• Uphold positive working relationships with university officials, UGS partners, and third-party vendors

• Participate in pop-up sales events outside of the store

• Fulfill and ship online sales orders daily

• Maintain site operations and visual signage policies and procedures

• Guide part-time sales associates by creating daily task lists, training new staff members on POS processes, customer service and merchandising standards, and provide feedback to the store manager on attitude and performance.

• Provide product feedback to the store manager, including making recommendations regarding new items to carry or those that should be discontinued

• Maintain a safe and clean site environment in accordance with campus and UGS policies

• Availability for varied weekly shifts including during the week, occasional weekends, evening events and peak shifts hours required


Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Knowledge and Experience:

• 2+ years’ retail experience with increasing responsibilities

• Demonstrated technical expertise in point-of-sale (POS) systems and troubleshooting POS issues

• Product knowledge including apparel, hardgoods and tech accessories a plus

• Computer proficiency for product shipping and inventory adjustment purposes

• Proficiency with Microsoft Office suite of products, especially Outlook, Excel, Word, and Teams a plus


Core Competencies:

• Consultative customer service through active listening and interpersonal communication

• Proven ability to drive sales results

• Ability to think critically, problem solve and use sound judgment

• Willingness to learn and embrace new procedures and new technologies

• Willingness to be flexible with time and adjust to a fast-paced and ever-changing work environment

• Detail oriented with proven organizational skills

• Ability to follow directions, work independently and collaborate collectively with a team

• High sense of urgency and willingness to take initiative

• Positive and professional demeanor with the ability to remain calm in high pressure situations

• Ability to maneuver around sales floor, stockroom and mailroom, bend, stoop, and kneel frequently, and lift up to 40 lbs. with or without reasonable accommodation


Education and Training:

High school degree required


Pay:

$14.00 p/hr.