Workstation Support Technician
3 weeks ago
Location: Topeka, KS (Onsite)
Duration: 6+ Months with opportunity for extension and conversion
W2 Pay Rate: $20.81-$26.17/hr - medical coverage available
Company vehicle is provided.
Must be able to pass required security clearances/background check and have valid Driver's License.
Core hours are M-F 7a-4p with some flexibility, and opportunities for OT. There may be opportunities for remote work, but primary work will be performed on-site.
Responsibilities:
- Install, configure, and maintain hardware and software components on company devices.
- Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).
- Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
- Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
- Respond to and prioritize support requests based on urgency and impact on business operations.
- Troubleshoot network connectivity and printer-related issues.
- Maintain accurate records of hardware inventory.
- Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
- Contribute to the development of documentation and guides for common technical procedures.
- Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
Qualifications:
- Must have valid state issued driver’s license. If required to travel, will drive a company vehicle.
- High school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred.
- Proven experience (2 years) as a workstation support technician or in a similar technical support role.
- Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
- Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
- Excellent communication skills, both verbal and written, with a customer-oriented approach.
- Strong problem-solving skills and the ability to think critically under pressure.
- Prior customer service experience including face to face and via phone.
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