Customer Service Manager

3 weeks ago


Edinburg, United States Frankston Packaging Company Full time

Company Description

Frankston Packaging Company, located in Frankston, TX, is a Best-in-Class designer, manufacturer, and distributor of high-quality paperboard folding cartons, custom boxes, plastic folding cartons, litho laminated corrugated displays, setup boxes, stock boxes, and vinyl boxes. They also offer overhead transparency converting and fulfillment services.


This is a full-time on-site role for a Customer Service Manager at Frankston Packaging Company. The Customer Service Manager will be responsible for ensuring customer satisfaction, managing customer service operations, providing customer support, utilizing analytical skills, and maintaining effective communication with clients and internal teams.


Job Duties

  • Process customer orders by creating the necessary documentation and support materials to clearly communicate order specifications
  • Process other customer requests (quotation, job status, information) in a timely and proactive manner.
  • Provide support, under the direction of the assigned Sales Representative, to internal and external customers through communication channels and task completion.
  • Communication, both written and oral, with internal and external customers as required.
  • Communicate status of requests for orders and pending projects on Job Status Update.
  • Make suggestions/requests for current and future needs.
  • Work with purchasing to ensure materials for customer orders are procured.

Equal Opportunity Employer

Custom Printed Products is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or protected veteran status, or any other protected factors or classes.



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