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Customer Service Liaison

1 month ago

Edinburg, Virginia, United States Frankston Packaging Full time
Job Summary

Frankston Packaging is seeking a highly skilled Customer Service Representative to support the sales effort by acting as a conduit between internal and external customers. This role involves processing customer orders and requests, and managing all facets of customer orders from initiation through invoicing.

Key Responsibilities
  • Process customer orders by creating the necessary documentation and support materials to clearly communicate order specifications
  • Process other customer requests (quotation, job status, information) in a timely and proactive manner
  • Provide support, under the direction of the assigned Sales Representative, to internal and external customers through communication channels and task completion
  • Communicate status of requests for orders and pending projects on Job Status Update
  • Make suggestions/requests for current and future needs
  • Work with purchasing to ensure materials for customer orders are procured
Equal Opportunity Employer

Frankston Packaging is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or protected veteran status