Support Technician

2 months ago


Kansas City, United States PRI Global Full time

The requirement as follows

Job title: Support Technician

Duration: 12+ months

Location: Kansas City, MO

Shift : 6am-6pm Sunday-Tuesday & every other Wednesday


Responsibilities

• Provides routine technical support and maintenance for Client’s operations environment with an emphasis on networking technologies

• Clarifies common customer problems and provides resolutions for simple system failures or degradations according to standard protocols

• Monitors and takes calls for problems, taking corrective actions to minimize customer impact

• Creates and updates internal tickets to document monitoring and recovery steps for the Mastercard Operations Command Center

• Recommends areas for network enhancements and assists with implementing basic changes within the network environment

• Supports customer interactions to provide infrastructure related services, including incident, problem, change and capacity management, and reporting activities For Service Assurance:

• Performs projects and contributes to procedures, to ensure operational readiness for OCC employees


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