Administrative Assistant

1 week ago


New York, United States Ephoca Full time
Job Summary:

The Technical Administrative Assistant provides in-office support for basic IT tasks and administrative operations. This entry-level role ensures smooth day-to-day office operations by managing scheduling, assisting with technical support, and maintaining organized workflows.

Key Responsibilities:

Administrative Support:

  • Assist the Executive Team with scheduling, office organization, and general tasks.
  • Manage deliveries, office supplies, and ensure a tidy work environment.
  • Coordinate technician schedules and on-site repairs using Zoho Calendar and CRM.

Basic IT Support:

  • Troubleshoot minor hardware/software issues.
  • Set up and configure workstations, including software installations.
  • Assist with managing IT equipment inventory and support ticket tracking.
  • Coordinate with external IT support for escalated issues.

Customer Communication:

  • Schedule appointments and address client inquiries, logging all communications in Zoho CRM.

Documentation and Reporting:

  • Maintain accurate records of tasks, appointments, and reports.
Skills and Qualifications:
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Proficiency in Google Workspace and Microsoft Office.
  • Familiarity with basic IT troubleshooting (e.g., resetting passwords, software installation).
  • Willingness to learn Zoho CRM and other tools.
Working Hours:
  • Monday to Thursday: 9 AM – 5 PM
  • Friday: 9 AM – 4 PM




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