Information Technology Support Engineer

4 weeks ago


Orlando, United States Kavaliro Full time

Key Responsibilities

IT Infrastructure Management:

  • Maintain and manage the office’s IT infrastructure, including servers, networks, workstations, and peripheral devices.
  • Oversee system backups, disaster recovery planning, and data protection measures.
  • Manage software licensing, updates, and compliance with relevant regulations.

Technical Support:

  • Provide hands-on technical support to employees for hardware, software, and network issues.
  • Troubleshoot and resolve IT-related problems in a timely manner to minimize downtime.
  • Educate staff on technology best practices and new systems.

Network and Security Administration:

  • Monitor network performance, ensuring reliability and security.
  • Implement and maintain firewalls, antivirus solutions, and other security protocols.
  • Ensure compliance with cybersecurity standards and protect against potential threats.

Systems and Applications Oversight:

  • Manage email systems, file servers, and any proprietary or third-party business applications.
  • Facilitate the onboarding and offboarding of employees by configuring accounts, devices, and permissions.
  • Support cloud-based solutions, including backups and collaboration tools like Microsoft 365, Google Workspace, or others.

Qualifications

Required:

  • Experience:
  • 3-5 years of experience in IT management, system administration, or a similar role.
  • Technical Skills:
  • Proficiency in managing Windows and/or Mac OS environments.
  • Strong understanding of networking (LAN/WAN), VPNs, and IP configurations.
  • Experience with server administration, virtualization (e.g., VMware, Hyper-V), and cloud solutions.
  • Education:
  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Soft Skills:
  • Excellent problem-solving and multitasking abilities.
  • Strong interpersonal and communication skills.

Preferred:

  • Certifications such as CompTIA A+, Network+, Security+, or CCNA.
  • Experience with cybersecurity frameworks and IT compliance standards.



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