Member Recruitment

3 weeks ago


Oakbrook Terrace, United States MAST Travel Network Full time

MAST Travel Network, an Oak Brook based travel agency consortium, sales and marketing company is seeking a Member Recruitment & Account Manager to join our innovative team. The ideal candidate is passionate about their work, familiar with travel agency operations, and enthusiastic about the travel industry.


Member Account Management  

 

  • Encourage and monitor member participation in MAST’s programs 
  • Manage new member onboarding and orientation process 
  • Provide updates and metrics on membership to senior leadership and board 
  • Administer annual membership renewal process 
  • Mentor Agencies to grow sales through the utilization of MAST programs (TCH, MCS, Group Space) 
  • Conduct ongoing member check-ins via in person, phone, etc. 
  • Manage the MAST Rewards Program: tracking, quarterly status updates, and encourage and monitor MAST Rewards program, boosting member awareness and engagement and ultimately pushing them to the next level 
  • Work with agencies to boost lead gen through the MAST website: Review, update and implement Specialist Designation Program, Implement new search criteria within the mvptravel.com agency locator  
  • Assist in Creating and maintaining member database (Salesforce) profiles 
  • Create and circulate member surveys and reports 
  • Administer and track Annual Awards night reports and submissions 

 

Member Recruitment  

 

  • Set recruitment targets 
  • Develop a regional (or nucleus) strategy 
  • Develop recruitment strategies and materials on an ongoing basis 
  • Manage leads that come in through website or referrals 
  • Manage leads in MAST’s CRM 
  • Assist in developing tools for lead generation 
  • Maintain ongoing updates to recruitment materials 
  • Maintain ongoing updates to new member onboarding materials 
  • Fulfill supplier marketing activities related to recruitment and new member onboarding 
  • Represent MAST at industry trade shows and events 
  • Expand MAST’s national footprint 


Requirements:


  • Travel Industry Experience Required

 

MAST Staff Misc. 

 

  • Assist with MAST events, preparation, and on-site execution 
  • Other duties and responsibilities assigned by the company 

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