Digital Retail Operations Manager

3 weeks ago

Trenton, United States IGT Full time

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.


Overview

This position oversees all aspects of the daily operations and leads a staff at one or more sites for the IGT digital retail operations in New Jersey.


Responsibilities

· Provides leadership to operations at one or more locations.

· Oversees site efforts to develop and improve operations through efficient and effective integrated processes.

· Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets.

· Develops and implements the company's control functions including any of the following activities: master scheduling, production planning/coordination, performance reporting.

· Selects, develops and evaluates personnel to ensure the efficient operation of the function.

· Ensures training and ongoing learning and development of staff

· Continually evaluate performance and efficiency and implement procedural and tactical improvements

· Provide ongoing coaching and mentorship to drive performance and ensure team and individual level goals are achieved

· Oversees operational processes to ensure accurate receipt, generation, and administration of activities.

· Identify and manage issues and risks related to requirements and devise strategies to address in a proactive manner

· Selects, develops and evaluates personnel to ensure the efficient operation of the function.

· Effectively communicate with regional and senior level operations management on a regular basis

· Escalates and manages incidents with effective communication and problem-solving skills.

· Ensures timely and accurate daily and weekly sales reporting for invoice processing.

· Ensures all physical and logical security controls are being administered and operating per company policies.


Qualifications

· Bachelor's degree or comparable experience

· Effective planning and organizational skills

· Strong customer relations management/customer service skills

· Excellent coaching, training, mentoring, performance management skills

· Able to inspire and motivate others

· Strong relationship building/interpersonal skills

· Strong financial skills and knowledge

· Sound business analysis skills

· Able to lead and effectively support change

· Superior verbal and written communication skills

· Demonstrates a strong sense of urgency and makes sound business judgments

· Able to effectively implement and manage projects

· Proven ability to achieve desired results

· Intermediate level understanding of employee relations / legal requirements

· Strong knowledge of financial solutions, budgeting, metrics reporting and analysis

· Knowledge of performance of multiple site audits, gap analysis

· Project management experience preferred

· Experience with personnel management including hiring and firing, familiarity with New Jersey employment law

· Demonstrated experience developing and improving operational processes

· Experience working with a high-growth company or fast paced environment


Requirements

· Willing and able to work nights and weekends

· Travel between retail sites may be necessary

· On-call for production support


IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.

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