Quality Assurance Technician
4 weeks ago
Quality Assurance Technician
Location: Northfield, IL
Pay: $27/HR
Shift: Monday - Friday, 8AM to 5PM (Opportunity to work remotely Monday+Friday)
QUALIFICATIONS:
- Bachelor of Science in Biology or related field preferred
- Minimum of one year of experience in Quality Assurance and Quality Control within an FDA-regulated industry.
- Proficient in delivering customer service to both internal and external clients, adhering to service quality standards, and assessing customer satisfaction.
- Skilled in managing and coordinating multiple tasks simultaneously, handling competing priorities, and meeting critical deadlines.
- Proficiency in using Microsoft Office Suite.
RESPONSIBILITIES:
- Generate trending reports on complaints and initiate requests for corrective actions.
- Update complaints in the SAP Complaint System, ensuring accurate logging and closure.
- Conduct investigations into product complaints using methods such as sample performance testing, image evaluation, historical data analysis, and other techniques. Recommend product improvements based on these investigations.
- Draft summary letters regarding complaint investigations to the individuals who reported the issues.
- Issue credits, coordinate servicing, replacement orders, and/or Return Goods Authorizations (RGAs) as necessary for resolving complaints.
- Follow up with the sales force regarding outstanding issues within the time frames specified in written procedures.
- Coordinate and monitor rework/stock checks of products as needed in response to complaints.
- Ensure compliance with Quality System Regulation (QST), ISO regulations, and policies and procedures.
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