Catalog Operations Content Coordinator

2 weeks ago

Newark, United States Synergy Interactive Full time

*This is a 9 month contract to start*


We are seeking a Content Coordinator, Catalog Operations. In this role, you will be responsible for ensuring the timely ingestion and maintenance of product information (metadata) and digital assets (audio, images, table of contents) for titles, ensuring the completeness, accuracy, and timely release of all products in the catalog.


Basic Qualifications

  • Monitor the third party asset delivery queue on a daily basis, vetting all asset deliveries prior to ingesting and queuing into Catalog Operations workflows. Communicate status of ingested and queued titles to Catalog Operations partners on a daily basis to ensure the timely release of all delivered content.
  • Handle the title cancellation queue, notifying third party providers when titles have been removed from workflow and what corrections are needed to re-instate them into workflow.
  • Monitor incoming tickets from internal partners, taking action and properly routing as needed to ensure all queues stay within the expected Catalog Operations SLA.
  • Minimum of one year experience in editorial/publishing, preferably web-based publishing environment, ideally with proven experience in CMS databases and metadata
  • Fluency in Outlook, Excel, and MS Word
  • BA/BS or equivalent degree
  • Experience in stakeholder management and interactions with external partners
  • Previous experience with ticketing systems and process documentation (e.g. in a wiki)

Preferred Qualifications

  • Multi-tasking and problem-solving skills in a fast-paced, time-sensitive environment.
  • Familiarity with standard XML metadata exchange formats (e.g. ONIX)
  • Experience with systems such as JIRA, Airtable, CMS

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