Toledo OH Area Multi-Unit Studio Manager
3 weeks ago
Company Description
Thrive Venture Group is a leading fitness and sales operation headquartered in Rocky River, Ohio. We specialize in operating Orangetheory Fitness studios across several states and maintain a community-focused approach to provide a consistent remarkable member experience and achieve profitable growth. Our mission is to empower and educate people to be their BEST We take pride in helping individuals live a healthier, more active lifestyle.
Role Description
This is a full-time on-site role as a Toledo Area Multi-Unit Studio Manager at Orangetheory Fitness | Thrive Venture Group located in Toledo, OH overseeing 2 studios. As a Multi-unit Studio Manager, you will be responsible for managing day-to-day operations of the fitness studio, delivering excellent customer service, driving sales and revenue growth, and ensuring a safe and welcoming environment for members. You will also provide support for the fitness side of the operations.
Responsibilities & Expectations: Multi-Unit Studio Manager
1. Responsible for overseeing the sales process and systems including daily operations, adherence to budget and sales KPIs, and more
2. Lead and coordinate initial and ongoing sales drivers and work cross-collaboratively with the corporate marketing team on any long-term efforts
3. Work collaboratively with your territory’s fitness manager
4. Manage, monitor and evaluate the performance of all studio employees in tandem with fitness manager
5. Compliance and adherence to OTF Business Policies for daily studio operations
6. Monitor the hiring, training, and scheduling for all OTF studio staff with assistance from regional managers
7. Responsible for recruiting and on-boarding all new OTF employees
8. Train and mentor subordinates for ongoing success and future growth
9. Be promotionally- oriented and have the ability to direct sales through company required outreach program
10. Develop a high energy culture through Sales and utilization contests and incentive-based motivation
11. Model all studio activities through self-involvement (leading by example)
12. Ensure OTF branding through consistency and continuity in all actions
13. Properly empower, monitor and evaluate specifically assigned responsibilities of sales team
14. Co-lead monthly staff meetings with fitness leadership to review upcoming month’s fitbook and report monthly sales objectives, goals, events, and marketing campaigns
15. Responsible for attending weekly meetings with Regional Managers to report on weekly activities and progress
16. Manage Disciplinary actions involving all OTF studio employees
17. Responsible for auditing staff time clocks on a weekly basis and responsible for the submission of studio payroll every other week in a timely manner, with compliance and integrity
18. Responsible for meeting performance metrics (KPI’s), member base growth, revenue, ordering, inventory, cost controls and facility maintenance (all assisted closely by Regional Managers & Owner)
19. Responsible for 30-60-90 and annual OTF staff performance reviews.
20. Enforce OTF corporate policies, business practices, systems and processes
21. Provide and maintain the highest level of customer service
- 22. Provide effective decision-making regarding customer service issues
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