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Service Manager

3 months ago

Lexington, United States TEC Equipment Full time

Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.

TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.


TEC is seeking a Service Manager who will continue to drive our success and status as a leader in the industry through the efficient and profitable operations of the Service Department. We are seeking an individual who will excel in developing and maintaining valued customer relationships, creating opportunities that result in strong, steady, and sustainable business growth, and managing the Service team toward set goals. As a fast-paced growing company with a unique business model, we seek candidates with strong, positive leadership ability so the Service team continues to be recognized by our customers as their Best Business Partner.

The person in this position must embody TEC company values: Teamwork, Entrepreneurship, and Customer Focus. They will exercise ethical behavior and sound judgment while recognizing and living up to the responsibility of being a leader and role model.


Responsibilities:

  • Manage team of diesel technicians, service advisors, drivers, and foremen. This includes workforce planning, staffing, employee development, employee engagement, and corrective action. Serve as leader and role-model to team by conducting self with highest of ethical and professional standards and modeling the TEC Core Values of Teamwork, Entrepreneurship, and being Customer Driven.
  • Take full accountability for the profitability, risk management, and growth of Service department. Forecast long and short-term objectives for the department and manage team toward goals utilizing objectives scorecard. Actively review financial statements; monitor and manage department expenses appropriately.
  • Build and grow customer relationships and loyalty by assuring prompt high-quality repairs, resolving complaints, and solving problems. Contact existing customers and potential new customers on a regular basis. Become our customers’ best resource (AKA Best Business Partner) for finding solutions.
  • Plan labor by evaluating incoming work and allocating resources, balancing shift schedules, and level loading work load to maximize efficiency and productivity. Drive continuous improvement initiatives (Cost, Quality, Process), embracing change where needed to stay ahead of the competition. Ensure the highest standards of service to internal and external customers. Provide a safe working environment and model and reinforce a culture of shop safety.
  • Commit to a strong and mutually beneficial relationship with all internal business partners to maximize financial performance and customer satisfaction. Seek out, develop, and maintain excellent vendor relationships.


Qualifications:

  • Experience in transportation industry, repair shop, or dealership environment
  • Experience with CDK and ASIST
  • Prior experience with P&L management
  • Minimum five years’ successful management experience with proven history of achieving sales and business objectives
  • Sound business acumen with ability to analyze, prioritize, identify, and execute solutions
  • Excellent people management and leadership skills; ability to build relationships with internal and external partners
  • Knowledge of truck repair and quality standards
  • Proficient with computers; ability to utilize all required systems and software
  • Valid driver’s license


TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.

New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.

  • Choice of two comprehensive medical plan options that include prescription drug coverage
  • Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
  • Vision care, discounted hearing exams, and hearing aids
  • 401(k) retirement savings plan with company contribution
  • Life, accident, and disability insurance
  • Employee Assistance Program (EAP)
  • Education assistance
  • Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick

All offers of employment are contingent upon successful completion of all applicable screenings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.