Patient Care Coordinator

3 weeks ago

Walnut Creek, United States Robert Half Full time

Robert Half is currently seeking a dedicated Patient Care Coordinator to join a dynamic team in Walnut Creek, CA, working closely with a prestigious Fortune 500 healthcare client. As a Patient Care Coordinator, you will be instrumental in ensuring that patients receive seamless and professional service at our client's clinic. As a Patient Care Coordinator, you will play a key role in enhancing the patient experience at a leading healthcare facility. If you are looking to make a significant impact in the healthcare industry through your professional skills and customer-focused attitude, we encourage you to apply today


Responsibilities:


Serve as the first point of contact for patients checking in and scheduling appointments using specialized scheduling software.

Answer billing questions, manage patient medical records, and ensure all interactions uphold the highest standard of customer service.

Facilitate patient appointments across designated departments, providing testing instructions to ensure seamless service delivery.

Secure necessary authorizations and referrals, maintaining compliance with medical guidelines.

Greet and interact with patients and their representatives professionally, addressing their needs effectively.

Collect accurate demographic, insurance, and claim adjudication information through interviews with patients or their representatives.

Update and maintain patient records accurately, ensuring compliance with necessary authorizations and medical guidelines.

Respond promptly and satisfactorily to customer issues across various departments.

Communicate effectively with management on issues impacting task accuracy and timeliness, and suggest process improvements.

Display dignity and respect in all interactions, fostering a respectful work environment.

Adapt to changes in daily activities, including updates in insurance payer regulations and system changes.

Follow all departmental processes and policies, contributing to the efficiency and effectiveness of the clinic.


Requirements:

Experience: 1-3 years in a role requiring familiarity with EMR (Electronic Medical Records); competence in this area is a must.

Strong customer service orientation with a proven ability to address customer needs.

Excellent communication and interpersonal skills, capable of working effectively with patients, team members, and management.

Ability to manage multiple tasks simultaneously in a fast-paced environment.

Consistent, regular onsite attendance with punctuality and reliability.

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