Facilities Operations Specialist

2 weeks ago

Cambridge, United States ACL Digital Full time

Operations Manager, Custodial Services

Cambridge, MA 02139

03 month contract with possible extension.


Certificates and Licenses: Must possess a valid driver license



Responsibilities:

Maintains frequent and consistent contact with customer representatives and custodial supervisors (electronic and face-to-face) to ensure optimal delivery of service, communication of activities, alignment of priorities, operational effectiveness, and the highest degree of customer satisfaction for areas being serviced.

Utilizes Microsoft Office software and customer electronic work order systems to prepare and validate operational data. Utilizes 3rd party quality audit data for continuous improvement of operations. Manages measurable service audits and agreements with facility representatives to ensure customer satisfaction and department success. Prepares, negotiates, assists with frequent evaluation and ongoing feedback to all involved parties to ensure and promote a positive, cost-effective, and successful customer experience.

Responsible for effective staff leadership and management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment.

Manages assigned custodial supervisors; establishes performance standards and measures for all crew employees and prepares regular employee evaluations for direct reports. Conducts weekly meetings with supervisors and quarterly meetings with all support staff to discuss issues, changes, procedures, policies, regulations, and

Additional meetings are scheduled with supervisors and staff as needed to address issues and concerns.

Implements and continually refines programs for training new employees and re-training existing employees in a variety of areas including environmental health and safety compliance, effective sustainable cleaning procedures, and customer service skills. Liaises with other Departments, including the Center for Workforce Development to assist employees and managers who are seeking to further their education or career.

Conducts weekly or frequent inspections of scheduled work assignments to ensure effective performance of all cleaning and support services in accordance with established FMO Custodial standards. Follows up with supervisors to resolve issues and prevent recurrence; participates in safety and quality surveillance rounds as needed.

Ensures operations are in compliance with all Departmental, University and governmental procedures, policies, and regulations. Advises and collaborates with Director and/or Associate Director to identify and implement process improvements and initiatives across the Department to optimize operations and service delivery for the University. Assures compliance with bargaining unit agreement.

Ensures compliance with university payroll procedures for all assigned supervisors and work crews. Serves as payroll timekeeper for assigned supervisors and work crews. Maintains and authorizes the electronic (Maximo) payroll system. Utilizing the data from the employee timecards system, the Operations Manager is responsible for analyzing data and running reports to detect trends and issues, and takes corrective actions needed based on findings.

Exercises and continuously refines the emergency response capacity of FMO Custodial Services, including contingency planning for: inclement weather conditions (snow, ice, wind, rain), building flooding, Blood-borne Pathogen or other biohazard cleanups, and other incidents as required.

Participates in Departmental management planning by presenting operational long- and short-term objectives to the Director and Associate Director; manages implementation of and adherence to Departmental goals and objectives.

Assists the Associate/Director in preparing Service Level Agreements (SLAs), customer reports, and other deliverables for clients and department senior leadership as needed.

Performs other duties as directed, assigned, or required.


Basic Qualifications:

Bachelor’s Degree or equivalent work experience required.

Minimum seven (7) years’ experience as a supervisor or manager of an effective service group in a mid to large scale operation with high standards for customer care, occupant experience, and quality of work.

Demonstrated proficiency using various computer software systems and applications such as Microsoft Office (Word, Excel, Outlook) and web-based applications required.

Demonstrated ability to read, write and perform financial calculations.

Must be able to understand, interpret, and enforce departmental and University policies and procedures.

Demonstrated ability to read, write and perform financial calculations and administrative duties.

  • Facilities Operations Specialist

    2 weeks ago

    Cambridge, Massachusetts, United States ACL Digital Full time

    Operations Manager, Custodial Services Cambridge, MA 0213903 month contract with possible extension.Certificates and Licenses: Must possess a valid driver licenseResponsibilities: Maintains frequent and consistent contact with customer representatives and custodial supervisors (electronic and face-to-face) to ensure optimal delivery of service, communication...

  • Operations Specialist

    2 months ago

    Cambridge, United States Massachusetts Institute of Technology Full time

    OPERATIONS SPECIALIST, Kavli Institute for Astrophysics and Space Research (MKI), to join the Chandra X-ray Observatory Advanced CCD Imaging Spectrometer (ACIS) instrument team and support ACIS operations. ACIS is one of two focal plane instruments o Operations Specialist, Operations, Specialist, Instrument, Monitoring, Manufacturing, Education

  • Facility Operator

    4 weeks ago

    Cambridge, United States FMC Ice Sports Full time

    **Text FO20 to 781-512-6177 to apply.** **Facility Operator** **Simoni Ice Rink - Cambridge, MA** **Making our Community a Better Place Starts with You - Join our Team, Make a Difference!** Facility Management Corporation, known as “FMC Ice Sports” was formed in 1992 to deliver high quality ice sport facility management and operations, as well as...

  • Operations Specialist

    3 weeks ago

    Cambridge, United States Massachusetts Institute of Technology Full time

    Operations Specialist Job Number: 23168 Functional Area: Research - Scientific Department: Kavli Inst for Astrophysics & Space Rsrch School Area: Science Employment Type: Full-time (Hybrid) Employment Category: Exempt Visa Sponsorship Available: No Schedule: Email a Friend Save Save Apply Now Job Description OPERATIONS SPECIALIST, Kavli Institute for...

  • Facility Operator

    4 weeks ago

    Cambridge, United States FMC Ice Sports Full time

    **Text FOFT20 to 781-512-6177 to apply.** **Facility Operator** **Simoni Ice Rink - Cambridge, MA** **Making our Community a Better Place Starts with You - Join our Team, Make a Difference!** Facility Management Corporation, known as “FMC Ice Sports” was formed in 1992 to deliver high quality ice sport facility management and operations, as well as...

  • Operations Specialist

    2 months ago

    Cambridge, United States Massachusetts Institute of Technology Full time

    REQUIRED: B.Sc. or equivalent degree in an engineering or science field; two years of experience in astrophysics, aerospace engineering, or programming (may include experience gained as an undergraduate); familiarity with Linux command line and advanced UNIX shell commands and abilities; programming experience with multiple languages; ability to work in a...

  • Operations Specialist

    4 weeks ago

    Cambridge, United States Massachusetts Institute of Technology Full time

    REQUIRED: B.Sc. or equivalent degree in an engineering or science field; two years of experience in astrophysics, aerospace engineering, or programming (may include experience gained as an undergraduate); familiarity with Linux command line and advanced UNIX shell commands and abilities; programming experience with multiple languages; ability to work in a...

  • Operations Specialist

    1 month ago

    Cambridge, United States Massachusetts Institute of Technology Full time

    REQUIRED: B.Sc. or equivalent degree in an engineering or science field; two years of experience in astrophysics, aerospace engineering, or programming (may include experience gained as an undergraduate); familiarity with Linux command line and advanced UNIX shell commands and abilities; programming experience with multiple languages; ability to work in a...

  • Operations Specialist

    4 weeks ago

    Cambridge, United States Massachusetts Institute of Technology Full time

    REQUIRED: B.Sc. or equivalent degree in an engineering or science field; two years of experience in astrophysics, aerospace engineering, or programming (may include experience gained as an undergraduate); familiarity with Linux command line and advanced UNIX shell commands and abilities; programming experience with multiple languages; ability to work in a...

  • Av Operations Specialist

    4 weeks ago

    Cambridge, United States Talent Groups Full time

    We are seeking for a **AV Operator Specialist with** **6+ years of experience**: - Proficient in **operating** **AV installed systems**. - Capable of **setting up, operating, and dismantling digital audio consoles, video cameras, projectors, etc**. - Self-motivated individual adept at working independently with mínimal supervision and resolving issues...

  • Director of Facilities Operations and Events

    2 weeks ago

    Cambridge, Massachusetts, United States Massachusetts Institute of Technology Full time

    DIRECTOR OF FACILITIES OPERATIONS AND EVENTS Athletics, Physical Education, and Recreation (DAPER)-Facilities, to collaborate with the director of athletics in providing strategic direction and oversight of the execution of designated day-to-day operations of athletic, physical education, and wellness, and recreational facilities. Responsibilities...

  • Information Technology Operations Specialist

    2 weeks ago

    Cambridge, United States The Hollister Group Full time

    IT Operations Specialist Our client, based in Boston, is looking to fill an IT Operations Specialist role on a contract to hire basis. This is a hybrid role and requiresat least 1 day onsite per week. The ideal candidate will have experience in managing IT operations, vendor relationships, Technology Vendor licensing, audiovisual systems, and Help Desk...

  • DAPER Director of Facilities Operations and Events

    4 weeks ago

    Cambridge, Massachusetts, United States Massachusetts Institute of Technology Full time

    General Responsibilities: This is a full-time (12-month appointment) benefits eligible senior leadership/management position in the Department of Athletics, Physical Education and Recreation (DAPER) requiring the ability to supervise and lead. The Director of Facilities Operations and Events will work in collaboration with the Director of...

  • Lab Operations Specialist

    1 month ago

    Cambridge, United States TechData Service Company LLC Full time

    Job DescriptionJob DescriptionContract: 6 Months (Renewable)Pay Rate: Up to $33/hr. W2Location: Cambridge, MAJob ID: 58509Job Title: Laboratory Operations SpecialistOpen to candidates who recently graduated with a Bachelor's degree, preferably in Biology, Chemistry or Biochemistry.This is not a research role and the individual will not be working in a...

  • Lab Operations Specialist

    4 weeks ago

    Cambridge, United States TechData Service Company LLC Full time

    Job DescriptionJob DescriptionContract: 6 Months (Renewable)Pay Rate: Up to $33/hr. W2Location: Cambridge, MAJob ID: 58509Job Title: Laboratory Operations SpecialistOpen to candidates who recently graduated with a Bachelor's degree, preferably in Biology, Chemistry or Biochemistry.This is not a research role and the individual will not be working in a...

  • Principal Specialist, Quality Assurance Operations

    4 weeks ago

    Cambridge, United States Editas Medicine Full time

    Job DescriptionJob DescriptionAt Editas, we’re driven by a collective purpose, to bring transformative and life changing therapies to people living with serious diseases with the greatest unmet needs. This fuels our drive to excel in scientific innovation, allowing us to harness the power and potential of CRISPR/Cas9 and CRISPR/Cpf1 (Cas12a) gene editing....

  • Laboratory Operations Specialist

    1 month ago

    Cambridge, United States Artech LLC Full time

    6 months contractWe are seeking a self-motivated, detail-orientated, and collaborative team member to partner effectively with research staff and support day-to-day laboratory operations at our new flagship building in Cambridge, MA. The successful candidate will be part of the Lab Operations (Lab Ops) team within Strategy & Research Operations and will play...

  • Laboratory Operations Specialist

    4 weeks ago

    Cambridge, United States Artech LLC Full time

    6 months contractWe are seeking a self-motivated, detail-orientated, and collaborative team member to partner effectively with research staff and support day-to-day laboratory operations at our new flagship building in Cambridge, MA. The successful candidate will be part of the Lab Operations (Lab Ops) team within Strategy & Research Operations and will play...

  • Laboratory Operations Specialist

    2 weeks ago

    Cambridge, Massachusetts, United States Artech LLC Full time

    6 months contractWe are seeking a self-motivated, detail-orientated, and collaborative team member to partner effectively with research staff and support day-to-day laboratory operations at our new flagship building in Cambridge, MA. The successful candidate will be part of the Lab Operations (Lab Ops) team within Strategy & Research Operations and will play...

  • QA Specialist

    2 days ago

    Cambridge, United States Alphanumeric Systems Inc. Full time

    Alphanumeric is hiring a QA SPECIALIST to work **2nd shift** in Cambridge, MA with our client of 20 years committed to improving lives through medical and pharmaceutical advancements. We are seeking a highly skilled and experienced Senior QA Specialist to join our dynamic team. In this role, you will be responsible for overseeing the quality assurance...