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Pharmacy General Manager
2 months ago
Pharmacy General Manager
Job Description
Overview:
The primary purpose of this position encompasses a range of responsibilities to ensure the smooth operation and success of the pharmacy specifically catering to post-acute/long-term care facilities such as nursing homes, assisted living facilities, home health and hospices.
Reports to: Pharmacy Vice President of Operations
Qualifications:
- Previous Long-Term Care pharmacy management experience. Minimum 3 years’ experience required.
- Expert communication skills and the ability to communicate from C-suite level to the floor staff level within a skilled nursing facility.
- Strong analytical and goal-oriented mindset backed by proven expert-level project management knowledge and skillset.
- A top-level ability to problem solve issues with external and internal pharmacy stakeholders to root cause level to avoid future issues
- Ability to exercise considerable judgment, maintain confidentiality, and act in a diplomatic manner.
- Ability to manage, guide and track progress of multiple direct reports.
- A well-organized and self-directed individual who is able to work with minimal amount of supervision.
- Proficient in Microsoft Office and industry related software programs.
- Minimally, a Bachelor’s Degree is required with a more advanced degree preferred.
Responsibilities:
Leadership and Management:
- Provide strong leadership to the pharmacy team, fostering a positive work environment.
- Oversee all aspects of pharmacy operations, including staffing, scheduling, and performance management.
- Develop and implement policies and procedures to ensure compliance with regulatory standards and best practices.
- Protect and foster the culture of the enterprise by leadership, mentorship, and self-awareness.
- Develop, Implement, and report on Key Performance Metrics and provide Monthly reporting to the team and to direct reports.
- Financial Management:
- Develop and manage the pharmacy budget, including revenue projections and expense control.
- Monitor financial performance metrics and implement strategies to optimize profitability.
- Negotiate contracts with vendors and manage relationships to ensure cost-effective procurement of pharmaceuticals and supplies.
- Customer Service and Relationship Management:
- Build and maintain strong relationships with long-term care facilities, healthcare providers, and other stakeholders.
- Address customer inquiries and concerns promptly and effectively.
- Collaborate with healthcare professionals to optimize medication management and patient outcomes.
- Quality Assurance and Regulatory Compliance:
- Ensure compliance with all relevant state and federal regulations governing pharmacy operations.
- Implement quality assurance programs to maintain high standards of medication safety and accuracy.
- Conduct regular audits and reviews to identify areas for improvement and mitigate risks.
- Technology and Automation:
- Evaluate and implement technology solutions to streamline pharmacy operations and improve efficiency.
- Oversee the implementation and maintenance of pharmacy management systems and automation tools.
- Provide training and support to staff on the use of pharmacy technology.
- Attend Industry Trade and Conferences to ensure pharmacy remains relevant and state of the art.
- Staff Development and Training:
- Recruit, train, and develop pharmacy staff, ensuring they have the skills and knowledge necessary to perform their roles effectively.
- Foster a culture of continuous learning and professional development within the pharmacy team.
- Conduct performance evaluations and provide feedback and coaching to support staff growth.
- Strategic Planning and Business Development:
- Develop and execute strategic plans to drive business growth and expand market share.
- Identify opportunities for new services or partnerships to meet the evolving needs of long-term care facilities and patients.
- Monitor industry trends and competitive landscape to inform strategic decision-making.
- Emergency Preparedness and Crisis Management:
- Develop and maintain contingency plans to ensure continuity of pharmacy operations during emergencies or crises.
- Coordinate with external stakeholders, such as healthcare providers and emergency responders, as needed.
- Communicate effectively with staff and customers during emergencies to minimize disruptions and ensure patient safety.