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District Operations Manager

2 months ago

Terre Haute, United States Tasty Chick'n, LLC Full time

People:

  • Demonstrates the Tasty Chick'n'sGuiding Values while building high performing Restaurant General Managers when selecting, training, retaining, and recognizing A+ talent utilizing Tasty Chick'n’s tools and processes.
  • Identifies and develops a pipeline of talent througheffective succession planningtools and best practices.
  • Executes the Performance Management process consistently to ensure employeesare set up for successand held accountable.
  • Partners with the People Services Team to ensureall restaurants are maintaining legal compliance and being proactive in addressing employee relation needs in the market.
  • Partners with the People Excellence department to achieve at least one certified trainingunit in their area.

Customer:

  • Establishes plans to visitsrestaurants daily/weekly that involves settingpriorities, managing detailsand carrying out effective coaching visits and providing recognition, working opening, lunch, dinner, late night and weekends.
  • Drives customer-focused culture by servingas a role model in resolving seriouscustomer issues and training managers to meet or exceed customer service standards.
  • Coaches, driveexcellence, recognize and hold their team accountable around core operational procedures through the use of the OSM and Company systems.
  • Ensures that food safety standards are met in each unit supervised through direct observation as well as follow up on food safety audit results.Ensures that their management teams are properlytrained through Servsafeor State approved equivalence.

Sales:

  • Ensures that restaurant level plans and marketing initiatives are in place and being implemented. Responsible for helping the General Manager execute local store marketing plans to drive year over year sales growth.
  • Profit:
  • Analyzes sales,labor, inventory and controllables on a continualbasis and coachesRGMs to take specific corrective action to meet or achieve margin and sales growth targets.
  • Conducts periodbusiness reviews and contact meetingsregularly with the RGMs to build their capability to identify and drive tactics to close performance gaps.
  • Ensures that each restaurant is within compliance of Federal/State/Local requirements.
  • Shares best demonstrated practices with their team and across the Company.