UKG Helpdesk Supervisor

3 weeks ago


New York, United States Insight Global Full time

Title: UKG Helpdesk Supervisor

Pay Rate: $45-50/hr

Duration: 6 months, potential conversion

Location: 100% remote


Must-Haves:

  • 3+ years of experience in a helpdesk or IT Support role
  • Familiarity with ticketing systems and helpdesk software
  • Experience managing stakeholder communication
  • Bachelor’s degree


Plusses

  • Experience with Salesforce and/or UKG


D2D:

Insight Global is seeking a Helpdesk Supervisor to join the Finance organization of a leading healthcare client in New York. This individual will report directly to the Manager of UKG Training and Support, and they will manage a team of 4 that is responsible for UKG support for the entire institution. They will oversee the helpdesk ticket queue to ensure agents respond and resolve issues within established timeframes, track daily/weekly performance metrics for the helpdesk, and ensure productivity standards and response times are maintained. They will also provide hands-on support for troubleshooting, escalations, and high-priority helpdesk tickets during peak times to support the team workload. The ideal candidate has experience working in a high-volume, fast-paced environment, and has excellent stakeholder management/communication skills.



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