Operations Manager

17 hours ago

Cornelius, United States DCE Solar Full time

Introduction:

We are a Privately-Owned Solar Engineering Services firm, focusing exclusively on the development of industry-leading solutions. We develop, design, and sell new products that are highly efficient and custom installation solutions. Our racking systems have been successfully installed since 2009 for fortune 500 companies, municipalities and major utilities. Our products are the most efficient in the industry, which enhance the overall adoption of solar energy. The company offers a competitive salary with tier 1 benefits of medical, dental, vision and a company supported 401k plan.


Our dynamic and growing company needs a motivated title, to provide support to our internal teams. We operate a fast-paced and informal office, which also includes a supportive growth atmosphere.


The Operations Manager is responsible for:

  • Manage Pre-Sales (Engineering, Technical Support, Procurement, Logistics) and Project Coordination Teams
  • Provide direction, coaching and counseling for Pre-Sales and Project Coordination personnel
  • Track and measure personnel, success and error rate for customer proposals & equipment delivered
  • Facilitate the development and improvement to the process and flow for project delivery and the successful execution within the DCE Solar organization
  • Help elevate skill set and technical knowledge of our technical team
  • Create scalable processes to enhance the efficiency and productivity for project execution as the business shifts significantly towards ground system projects
  • Review and evaluate all Customer Proposals for content and accuracy, to deliver the best technical and economic solution
  • Executing the Quality Control review process between customer requirements and DCE Solar’s
  • solution
  • Own/oversee and improve DCE documentation i.e. installation manuals, engineering drawings detail capture, etc.
  • Maintain performance of UL certifications, necessary testing, etc.
  • Facilitating the successful delivery, communication and integration with the customers project execution
  • Fielding, developing and providing customer needed timely corrective action
  • Providing direct communication with customer operating personnel for status, corrective action and project solution alternatives
  • Communicating directly with customers and ensure that all required technical and practical project information has been received and configured.
  • Additionally, providing answers and technical collaboration to our client’s questions and concerns.
  • This role is a fundamental role within the organization, as the client facing, technical collaboration and team participation requires a unique level of skill and activity coordination
  • Developing process reviews with the goal of executing corrective action of process improvements, efficiencies and/or automation
  • Develop a trusting rapport with client design teams, supply partners, and all DCE teams
  • Schedule and manage timely proposal deliverables and solutions
  • Professionally represent DCE Solar
  • Review proposed client project layouts and approve for quoting
  • Provide an alternative/more practical technical solution to customers if applicable
  • Encompass a full understanding of the DCE product, services, costs and warranties
  • Answer customer technical requests and operational execution requests
  • Properly vet and prepare all client awarded projects for seamless transition throughout the DCE organization
  • Ensure efficiency in the complete process from Pre-Sales to Engineering to Project Management
  • Attend exhibitions and market functions as directed
  • Work with outside and inside sales personnel to provide effective support to their efforts
  • Maintain an in-depth knowledge of company systems and processes
  • Full functionality within the Microsoft Office suite of software, to include 365 Dynamics (CRM)
  • Additional responsibilities as assigned


Qualifications:

  • Business or Technical degree
  • Minimum 3 years of management/leadership is required
  • Experience with either project management, (pre)construction, technical support
  • Technical aptitude
  • Good problem-solving and communication skills
  • Detail oriented, energetic, self-driven, highly motivated, personable, and collaborative
  • Professional acumen, strong organizational skills, and adaptability in a fast-paced environment
  • Strong written and verbal communication skills
  • Competency in Microsoft Office Suite


This individual will rely on their experience and judgement to plan and accomplish goals. A wide degree of creativity and latitude is expected, along with a high degree of responsibility and accountability. We want a problem solver to interact ambitiously with our business and not just accomplish a task.


The ideal individual will align well with our Core Values:

  • Trust
  • Excellence
  • Accountability
  • Collaboration
  • Service
  • Innovation
  • Gratitude


Hybrid schedule: WFH Monday and Friday, in office Tuesday-Thursday

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