Service Desk Analyst
3 weeks ago
Key Responsibilities:
- Incident Management (45%):
- Recognize, research, and isolate technology issues reported by end-users.
- Utilize incident management database and technology resource center systems for efficient issue resolution.
- Provide support for a wide range of end-point devices on the network.
- Recommend system modifications/configurations to mitigate user problems and enhance overall system performance.
- System Administration (25%):
- Manage network accounts, permissions, access control lists, and folders throughout their lifecycle.
- Ensure compliance with account security procedures and enforce code/standards of conduct.
- Support and administer audio, video, and web conferencing tools for seamless collaboration.
- Employee Communications and Training (15%):
- Communicate IT-related updates and information to company employees and affiliates.
- Conduct regular training sessions and presentations for end-users on various technology applications.
- Recommend system modifications to improve user experience and reduce issues.
- Collaboration and Documentation (10%):
- Consult with other IT personnel to coordinate testing and implementation of new technology.
- Participate actively in user testing, implementation, and documentation creation.
- Reporting and Database Management (5%):
- Maintain the information technology outage request database.
- Generate and present reports to management on department metrics, benchmarking information, audit, compliance, and ad hoc requests.
- After-Hours Support and Additional Responsibilities (0-5%):
- Provide after-hours support as needed.
- Perform any additional responsibilities as requested or assigned.
-
Service Desk Analyst
3 weeks ago
Urbandale, United States GTN Technical Staffing Full timeKey Responsibilities:Incident Management (45%):Recognize, research, and isolate technology issues reported by end-users.Utilize incident management database and technology resource center systems for efficient issue resolution.Provide support for a wide range of end-point devices on the network.Recommend system modifications/configurations to mitigate user...
-
IT Service Desk Specialist
1 week ago
Urbandale, United States GTN Technical Staffing Full timeJob DescriptionJob DescriptionIT Service Desk Phone Support59k salary + possible signing bonusResponsibilities:Assist in response to end-users' inquiries regarding technology issues using Remedy. Support most end point devices of the clients network.Recommend systems modifications/configurations to reduce user issues.Perform system administration,...
-
Financial Compliance Analyst
4 weeks ago
Urbandale, United States Brokers International Full timeBrokers International and our subsidiary organizations, Brokers Financial and Brokers International Mountain States work to empower financial professionals across the country with innovative solutions, support, technology, and marketing assistance so they can help more Americans effectively prepare for retirement. By joining our team, youll have the...
-
Financial Compliance Analyst
1 week ago
Urbandale, United States Brokers International Full timeBrokers International and our subsidiary organizations, Brokers Financial and Brokers International Mountain States work to empower financial professionals across the country with innovative solutions, support, technology, and marketing assistance so they can help more Americans effectively prepare for retirement. By joining our team, youll have the...
-
Front Desk Representative
4 weeks ago
Urbandale, United States Goldfish Swim School - Urbandale Full timeJob DescriptionJob DescriptionIf you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We wear flip flops, we sing on the job, we give high fives freely, but most importantly, we love our employees...
-
Front Desk Representative
1 week ago
Urbandale, United States Goldfish Swim School - Urbandale Full timeJob DescriptionJob DescriptionIf you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We wear flip flops, we sing on the job, we give high fives freely, but most importantly, we love our employees...
-
Front Desk Representative
4 weeks ago
Urbandale, United States Goldfish Swim School - Urbandale Full timeIf you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We wear flip flops, we sing on the job, we give high fives freely, but most importantly, we love our employees and reward them for their...
-
Front Desk Representative
2 weeks ago
Urbandale, United States Goldfish Swim School - Urbandale Full timeIf you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We wear flip flops, we sing on the job, we give high fives freely, but most importantly, we love our employees and reward them for their...
-
Front Desk Representative
3 weeks ago
Urbandale, United States Goldfish Swim School Full timeIf you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We wear flip flops, we sing on the job, we give high fives freely, but most importantly, we love our employees and reward them for their...
-
Front Desk Representative
4 weeks ago
Urbandale, United States Goldfish Swim School Full timeIf you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We wear flip flops, we sing on the job, we give high fives freely, but most importantly, we love our employees and reward them for their...
-
Front Desk Representative
2 weeks ago
Urbandale, United States Goldfish Swim School Full timeIf you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We wear flip flops, we sing on the job, we give high fives freely, but most importantly, we love our employees and reward them for their...
-
Senior Help Desk Technician
3 weeks ago
Urbandale, United States Dymin Systems Full timeJob DescriptionJob DescriptionSalary: Dymin Systems is an industry leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions and support to our large and technologically diverse customer base. We are proud to prioritize company culture first and put an emphatic focus on providing an exceptional workplace to each of our employees....
-
Technical Business Analyst
4 weeks ago
Urbandale, United States DKMRBH Inc Full timeJob DescriptionJob DescriptionPosition: Technical Business Analyst (735766)Location: Des Moines, IA 50309 (Remote)Client is seeking an experienced technical IT Business Analyst to join our team in supporting the implementation and management of various software development projects. Funding will renew on 7/1. Due to the growing demand for IT systems and...
-
Technical Business Analyst
4 weeks ago
Urbandale, United States DKMRBH Inc Full timeJob DescriptionJob DescriptionPosition: Technical Business Analyst (735766)Location: Des Moines, IA 50309 (Remote)Client is seeking an experienced technical IT Business Analyst to join our team in supporting the implementation and management of various software development projects. Funding will renew on 7/1. Due to the growing demand for IT systems and...
-
Post-Closing Analyst
1 month ago
Urbandale, United States Home Services Lending Full timeHomeServices Lending, LLC, is a full-service mortgage banker specializing in residential and refinance loans, located in Urbandale, IA. HomeServices Lending is a wholly owned subsidiary of Prosperity Home Mortgage, and both are part of a family of mortgage companies that are subsidiaries of HomeServices of America, a Berkshire Hathaway Affiliate. Under the...
-
Competitive Intelligence Analyst
3 weeks ago
Urbandale, United States Integrity Marketing Group Full timeJob Title: Competitive Intelligence Analyst Business Unit: Brokers International Location: Urbandale, IA About Brokers International As The Original Agency Builder since 1983™, Brokers International is one of the largest and most experienced insurance marketing organizations in the country. We work effortlessly to help our agency partners and their...
-
Competitive Intelligence Analyst
1 week ago
Urbandale, United States Integrity Marketing Group Full timeJob Title: Competitive Intelligence Analyst Business Unit: Brokers International Location: Urbandale, IA About Brokers International As The Original Agency Builder since 1983™, Brokers International is one of the largest and most experienced insurance marketing organizations in the country. We work effortlessly to help our agency partners and their...
-
Hotel Guest Service Rep
3 weeks ago
Urbandale, United States Kinseth Hospitality Companies Full timeWhat we offer:Competitive starting wagesHealth, Dental, Vision and other benefits available after 60 daysDailyPay401kPaid TrainingPaid PTOReferral programDiscounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARYProvides customer service to guests of hotel by performing the following duties.ESSENTIAL DUTIES AND RESPONSIBILITIES include the...
-
Hotel Guest Service Rep
1 week ago
Urbandale, United States Kinseth Hospitality Companies Full timeWhat we offer:Competitive starting wagesHealth, Dental, Vision and other benefits available after 60 daysDailyPay401kPaid TrainingPaid PTOReferral programDiscounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARYProvides customer service to guests of hotel by performing the following duties.ESSENTIAL DUTIES AND RESPONSIBILITIES include the...
-
Business Support Analyst Associate/I/II/Sr
3 weeks ago
Urbandale, United States Berkshire Hathaway Energy Full timeJob DescriptionThe sr. business support analyst provides a wide range of strategic and sophisticated financial analysis and support to business. Conduct highly complex research and support in areas of cost control, business performance evaluation and evaluation of capital investment decisions. The sr. business support analyst partners with business...