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Customer Service Representative
4 months ago
Customer Service Representative
Summary: CRG is launching a search for a Customer Service Representative in Panama City, FL This call center professional will ensure outstanding service for all customers, business partners, and drivers for this large logistics company
About Our Client: Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.
Opportunity: Contract
Location: Panama City, FL (onsite)
Schedule: 7am-4:30pm or 10:30am-7pm
Salary: $16/hr
CRG Benefits
CRG Contractors who work an average of 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment
Benefits Options:
- Medical / Health Insurance (Multiple Plan Options)
- HSA and FSA Options (CRG will match $500 of your HSA contributions)
- Vision and Dental Insurance
- Virtual Visits for Urgent Care, Psychiatry, and Therapy
- 401K - CRG matches up to 4%
- Life and AD&D Insurance
- Long-Term & Short-Term Disability Insurance
- Accident, Hospital, & Critical Illness Insurance
Responsibilities:
- Provide support to clients and business partners through phone and email correspondence
- Address customer concerns with composure and professionalism
- Evaluate, diagnose, and effectively resolve various problems or inquiries
- Track delivery routes' progress
- Verify stamps and scan haul-away pods
- Manage changes or cancellations to delivery orders
Qualifications:
- MS Office Proficiency – MS Project, Word, Excel, and PowerPoint
- 1 year of related call center experience
- HS Diploma or equivalent
Category Code: JN003