Project Coordinator

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Columbus, United States Pella of Columbus Full time

Trade Project Coordinator


Job Description

Due to our unprecedented growth, Pella of Columbus is actively expanding and looking for a Trade Project Coordinator to join our team. We are continuously striving to make a positive difference in our customer’s lives by delivering innovative products and services that bring comfort, pride, and peace of mind. A Trade Project Coordinator will be responsible for managing multiple projects from the point of sale through final project close-out to maximize customer satisfaction, and project profitability. Ideal candidates will represent the Pella branch across all project phases, ensuring a first-class experience with customers relating to installation, service, and preparation of final close-out documents.


General Responsibilities

• Treat people the way you want to be treated.

• Value customer relationships and go the extra mile to satisfy them.

• Carry yourself in a manner which represents Pella as the #1 brand in the market.

• Complete follow up communication expectations, creating a high level of customer satisfaction.

• Handle customer requests or concerns in a timely manner.

• Continuous education keeping current with products, industry awareness, and professional development.

• Excellent interpersonal skills with the ability to professionally represent our organizations interests at the project site during stressful situations.

• Review and place all product orders.

• Order all material required from Pella and outside vendors in a manner that maximizes job profitability.

• Responsible for accuracy on all orders.

• Communicates with sales personnel and managers to ensure smooth delivery and installation process.

• Properly manage need dates to maximize inventory turns.

• Coordinate all product assembly, delivery, and installation to the customer’s expectations.

• Identify solutions to unforeseen challenges that arise during the project cycle.

• Manage service needs to complete recovery when necessary, on all projects.

• Complete any special billing documentation and ensure all projects are invoiced promptly and produce all close-out documentation required (service manuals, warranties, etc.).


Success Factors

• Customer focused

• Detail oriented

• Strong verbal and written communication skills

• Self-driven

• Problem solving skills and follow through

• Independent

• Organizational and time management skills, allowing for multitasking ability

• Ability to apply mathematical concepts

• Result and goal oriented

• Strong work ethic

• Adaptive and flexible in handling a variety of assignments

• Prior project coordination experience preferred

• Flexible about availability


Job Qualifications and Requirements

• High school diploma or equivalent required.

• 1 year of project coordination processes and tools.

• Effectively present information in weekly team meeting.

• Computer Proficiency with ability to navigate through various software programs.


Benefits

Industry leading benefit package including:

• Health, Dental, Vision, Life, & 401K Plan


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