Customer Service Manager
6 days ago
Cimbali Group is a global leader in the coffee industry, renowned for its brands, including La Cimbali, Faema, and Casadio & Slayer. With a legacy spanning over a century, we are dedicated to crafting top-tier coffee machines and equipment.
Purpose of the Role
At Cimbali Group North America, home to iconic coffee equipment brands Cimbali, Faema, Casadio, and Slayer, the Customer Service Manager, reporting to the CEO plays a pivotal role in delivering exceptional customer experiences that reflect our brands’ excellence, innovation, and passion for coffee craftsmanship.
This role ensures seamless support for our partners, distributors, and clients across North America by fostering strong relationships, optimizing service operations, and upholding the reputation of our industry-leading coffee equipment.
The Customer Service Manager will lead and develop the customer support team, ensuring timely and effective resolution of customer inquiries, technical assistance, and aftersales services, while continuously improving processes to exceed customer expectations.
By combining operational efficiency with a deep understanding of coffee equipment and customer needs, this role drives loyalty to our brands, strengthens our market position, and enhances the overall coffee experience that our equipment delivers.
Main Duties:
- Streamline the complete Order Process
- Management of outbound materials (finished goods & spare parts). Orders are incoming (collection and insertion in the system) for x4 brand management and customer relationships during the entire order process.
- Invoice processing and providing input to Planning & Warehouse Dept.
Key Responsibilities
- Supervising day-to-day operations in the customer service department for all brands. (Cimbali, Slayer, Casadio, and Faema).
- Management of online orders and coordination with Tech Dep for installs.
- Creating effective customer service procedures, policies, and standards.
- Supervising reports on inventories for spare parts and equipment.
- Management of DEMO machines, tracking of Demo machines, and keeping fleet.
- Responsible for placing orders for restocking of spare parts and inventory.
- Responsible for ensuring orders are in the system and coordinating with the warehouse for the shipment.
- Communicating with customers; front-facing customer communication.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Supervision of inbound orders, proper input in systems, and logistics of outbound orders.Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports.Hiring and training new customer service agents.
Qualifications and Skills
- Excellent data analyzing and review skills
- Ability to teach and mentor
- Office 365 professionals know-how
- Preferrable SAP knowledge
- Experience working with Amazon Sales Platforms or Auto quotes preferred.
Reporting to: Country Manager
Hiring by: Local legal entity.
Benefits:
• Salary Range: 70-100K depending on experience
• 401(k)
• Health insurance - Dental Insurance
• Paid time off
Location: Renton - 707 Lind Ave SW, 98057, RENTON (WA)
-------------------------------------------------------------------------------------------------------------
Cimbali Group is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their back
-
Customer Service Manager
3 weeks ago
Renton, Washington, United States Rite Aid Full timeCustomer Service Manager Position at Rite Aid\We are seeking a talented Customer Service Manager to join our team at Rite Aid. As a key member of our staff, you will be responsible for supervising Store Associates and ensuring that our customers receive exceptional service.\About the Job:\Supervise and assist Store Associates in completing daily operational...
-
Customer Service Manager
3 weeks ago
Renton, United States All Ways Caring HomeCare Full timeCUSTOMER SERVICE MANAGER - Bilingual English/VietnameseJob LocationsUS-WA-RENTONRequisition IDLine of Business:All Ways Caring HomeCarePay MinUSD $23.00/Hr.Pay MaxUSD $23.00/Hr.Our CompanyAll Ways Caring HomeCareOverviewWho we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance,...
-
Renton, Washington, United States Volt Full timeJob OverviewThis is a full-time Direct Hire opportunity for an experienced Senior Customer Service Operations Manager to lead and develop the customer support team, ensuring timely and effective resolution of customer inquiries, technical assistance, and aftersales services, while continuously improving processes to exceed customer expectations.About the...
-
Customer Service Ambassador
3 weeks ago
Renton, Washington, United States beBee Professionals Full time $30,000 - $45,000In today's fast-paced business landscape, beBee Professionals is seeking a skilled Customer Service Ambassador to play a pivotal role in delivering exceptional support to our customers. Located in Renton, United States, this dynamic professional will serve as the primary point of contact for our clients, providing personalized assistance via various...
-
Customer Service Ambassador
7 days ago
Renton, Washington, United States Planet Fitness Full timeCompany Profile: Planet Fitness is a rapidly growing fitness center franchise with a strong presence in the US market. Our goal is to provide an exceptional fitness experience for our members while promoting a Judgement Free Zone.Salary: $16.28 - $17.00 per hourJob Summary: As a Member Services Representative at Planet Fitness, you will be responsible for...
-
Sales and Customer Service Professional
2 weeks ago
Renton, Washington, United States Trimlite LLC Full time**Job Type**: Full-time**Description**: Trimlite LLC is seeking a skilled Sales and Customer Service Professional to join our team. As an Account Representative II, you will play a critical role in developing strong relationships with customers, receiving incoming customer calls, placing orders, and addressing quality concerns.**Responsibilities**: Manage...
-
Customer Service Representative
1 week ago
Renton, United States Horizon Distributors Full timeLocation: Horizon Renton, WA - H540; 955 Lind Ave, SW Renton, Washington - 98057Pay: $20.00 - $29.00/hr and up to $2,500 through our performance bonuses in the summer.Work Hours: Monday - Friday 7:00 a.m. to 3:30 p.m. or 8:30 a.m. to 5:00 p.m.The JobThe Customer Service Representative (CSR) empowers our customers to build, manage and grow successful...
-
Customer Service Representative
2 weeks ago
Renton, United States Horizon Distributors Full timeLocation: Horizon Renton, WA - H540; 955 Lind Ave, SW Renton, Washington - 98057Pay: $20.00 - $29.00/hr and up to $2,500 through our performance bonuses in the summer.Work Hours: Monday - Friday 7:00 a.m. to 3:30 p.m. or 8:30 a.m. to 5:00 p.m.The JobThe Customer Service Representative (CSR) empowers our customers to build, manage and grow successful...
-
Customer Service Representative
4 weeks ago
Renton, United States POOLCORP Full timeLocation: Horizon Renton, WA - H540; 955 Lind Ave, SW Renton, Washington - 98057Pay: $20.00 - $29.00/hr and up to $2,500 through our performance bonuses in the summer.Work Hours: Monday - Friday 7:00 a.m. to 3:30 p.m. or 8:30 a.m. to 5:00 p.m.The JobThe Customer Service Representative (CSR) empowers our customers to build, manage and grow successful...
-
Customer Service Representative
1 month ago
Renton, United States PoolCorp Full timeLocation: Horizon Renton, WA - H540; 955 Lind Ave, SW Renton, Washington - 98057 Pay: $20.00 - $29.00/hr and up to $2,500 through our performance bonuses in the summer. Work Hours: Monday - Friday 7:00 a.m. to 3:30 p.m. or 8:30 a.m. to 5:00 p.m. The Job The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful...
-
Customer Service and Support Specialist
3 weeks ago
Renton, Washington, United States beBee Professionals Full time $30,000 - $45,000At beBee Professionals, we are seeking a dedicated professional to fill the role of Customer Service and Support Specialist in Renton, United States.About the Role:This is a customer-facing position that requires exceptional communication and problem-solving skills. The ideal candidate will be able to provide top-notch support to our customers via various...
-
Customer Service Advocate
3 weeks ago
Renton, Washington, United States State Farm Insurance Full timeJob Title: Customer Service RepresentativeOverviewState Farm Insurance is a leading provider of insurance services, and we are currently seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer experiences through accurate and timely information regarding our...
-
Customer Service Supervisor
3 weeks ago
Renton, Washington, United States Rite Aid Full timeRite Aid Lead Service Associate Job DescriptionWe are seeking a skilled Customer Service Supervisor to join our team at Rite Aid. In this role, you will be responsible for supervising Store Associates and assisting in daily store operations.About the RoleAs a Lead Service Associate, your purpose is to provide direction where needed and be an ongoing example...
-
Customer Service Specialist
3 weeks ago
Renton, Washington, United States Black Bear Coffee Company Full timeJob SummaryWe are seeking a highly motivated and customer-focused Barista to join our team at Black Bear Coffee Company in Renton. As a key member of our staff, you will be responsible for providing exceptional service to our customers while working in a fast-paced environment.Key Responsibilities:Maintain high-quality coffee and beverages while adhering to...
-
Customer Service Representative
4 weeks ago
Renton, United States South West Plumbing Heating Air and Electric Full timeJob Type Full-time Description South West Plumbing is urgently hiring for a Customer Service Representative.Who are we? We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning and electrical systems. At South West Plumbing we strive to ensure our employees are taken care...
-
Customer Service Representative
6 days ago
Renton, United States South West Plumbing Heating Air and Electric Full timeJob Type Full-time Description South West Plumbing is urgently hiring for a Customer Service Representative.Who are we? We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning and electrical systems. At South West Plumbing we strive to ensure our employees are taken care...
-
Technical Service Manager
7 days ago
Renton, United States Volt Full timeDirect Hire opportunity for a Technical Service Manager located in Renton, WA The Technical Service Manager will lead and develop the customer support team, ensuring timely and effective resolution of customer inquiries, technical assistance, and aftersales services, while continuously improving processes to exceed customer expectations. As...
-
Technical Service Manager
7 days ago
Renton, United States Volt Workforce Solution Full timeJob DescriptionJob DescriptionDirect Hire opportunity for a Technical Service Manager located in Renton, WA The Technical Service Manager will lead and develop the customer support team, ensuring timely and effective resolution of customer inquiries, technical assistance, and aftersales services, while continuously improving processes to exceed...
-
Customer Service Specialist
7 days ago
Renton, Washington, United States Ingka External Full timeAbout the RoleWe are seeking a skilled Sales Experience Professional to join our team. This role will involve optimizing the shopping experience through knowledgeable and attentive customer service to continually increase sales. The successful candidate will have 2 years of experience in retail sales, preferably in the home furnishing sector, and familiarity...
-
Customer Service Specialist
6 days ago
Renton, Washington, United States Target Full time**About the Job:**We're seeking a skilled Customer Service Specialist to join our team at Target. As a key member of our store staff, you'll be responsible for delivering exceptional guest service and creating a welcoming environment for our customers.**Job Responsibilities:**Greet and Assist Guests: Create a warm and inviting atmosphere by greeting all...
