Product Manager

3 weeks ago

Charlotte, United States TECHEAD Full time

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us at TECHEAD.com or

on Glassdoor.



Product Manager

6+ Month Contract

Hybrid - 3 days in office/ 2 Days Remote

Charlotte, NC


TECHEAD is looking for a seasoned Product manager with a passion for public service to join our client's team on an exciting project and product roll out.


Responsibilities

  • Drive the product development of CiviForm, a universal application tool to ease the process for residents applying to city programs and resources
  • Coordinate with colleagues across departments and disciplines to ensure alignment and integration of benefit policy and its impact into strategic and operational plans
  • Establish clear business processes for onboarding new programs to CiviForm
  • Maintain and update web content of programs on CiviForm working with the I&T team to integrate on city standard platforms
  • Simplify and harmonize application requirements
  • Design and coordinate universal application questions and eligibility materials (including application redesign)
  • Promote interoperability of tool and data across partners bringing benefits to resident
  • Engage external experts, residents, employees, and other stakeholders in the course of project delivery
  • Work with the departments to understand the need of residents and advocate for the end user by designing intuitive interactions and easy-to-use experiences
  • Use human-centered design principles to design a digital service that meets residents where they are, in their primary language
  • Conduct user experience testing across residents and community-based organizations, translate the testing results into actionable workplan items for prototyping and application enhancements
  • Support residents and community partners in platform access issues including troubleshooting authentication
  • Measure and report on the effectiveness of CiviForm in connecting under-resourced communities with city programs
  • Ensure effective outcome and indicator measuring tools are used for performance monitoring and communicating progress on the ideas the team generates to multiple stakeholders
  • Report on disaggregated race, ethnicity demographics to understand gaps in the service
  • Ensure project is available via open source documentation for other governments and organizations to leverage
  • Build momentum for CiviForm via customized communications to key stakeholders
  • Use process automation to simplify application processing within departments
  • Build pipeline of interested community-based organizations and partner programs


About the role:

  • Improve residents’ access and experience with client and participating partner benefit programs
  • Identify and deliver business process improvement related to benefits programs to enable cross-program enrollment, testing communication materials, and more
  • Maintain applications and operation of tool as benefit policies, partners, and software change
  • Oversee ongoing evaluation, refinement, and iteration of the tool
  • Continue to seek resident and community-based feedback and incorporate feedback into future iterations and designs


Knowledge, Skills, & Abilities

  • Work productively with partners external and internal to the organization
  • Driven to develop creative, ambitious services to civic challenges
  • Strong interpersonal and communication skills with a proven ability to manage diverse relationships and influence and build consensus across a broad range of backgrounds, organizational levels and personalities
  • Experience in managing projects and tasks including segmenting work in an iterative manner to meet deliverable deadlines and deliver results
  • Ability to understand and document project requirements and dependencies
  • Ability to translate data and results into program and policy recommendations
  • Ability to zoom in and out of a project to shift from focusing on small details to the larger system and the relationships between them
  • Demonstrated ability to work with and support cross-functional project teams
  • Comfort with ambiguity and ability to provide leadership on projects that might not have predefined solution and/or scope; resourceful and adaptable to changing circumstances and environments
  • A passion for public service and commitment to doing the work that is necessary to improve our city services.


Qualifications

  • Three plus years of professional experience using service design methods
  • Experience working with community members, residents, or under resourced populations
  • Able to translate problems into testable prototypes
  • Ability to translate data and results into program and policy recommendations
  • A bias towards action and making things real
  • Experience facilitating workshops and other meetings across the stakeholder spectrum


TECHEAD's mission is to make our on-site associates successful by placing them in the

right environment so they can grow and prosper. How we treat and respond to our

clients and employees is a reflection of who we are and makes us stand out from the

rest. Keeping our business focused on building and maintaining relationships with our

employees and clients is the key to our success. We won't strive for anything less.


TECHEAD provides equal employment opportunities (EEO) to all employees and

applicants for employment without regard to race, color, religion, gender, sexual

orientation, gender identity or expression, national origin, age, disability, genetic

information, marital status, amnesty, or status as a covered veteran in accordance with

applicable federal, state and local laws governing non-discrimination in employment in

every location in which the company has facilities. This policy applies to all terms and

conditions of employment, including, but not limited to, hiring, placement, promotion,

termination, layoff, recall, transfer, leaves of absence, compensation, and training.


For more information on TECHEAD please visit www.techead.com.


No second parties will be accepted.

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