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Healthcare Navigator

4 months ago

Fort Pierce, United States TREASURE COAST HOMELESS SERVICES COUNCIL, INC. Full time

MISSION STATEMENT: The mission of the Treasure Coast Homeless Services Council, Inc. is to prevent and end homelessness on the Treasure Coast and to assure that if homelessness happens, it is brief and non-recurring.

SUMMARY: The Healthcare Navigator at Treasure Coast Homeless Services Council (the Council) plays a crucial role in assisting homeless individuals and families in accessing essential healthcare services. They serve as a guide and advocate, helping clients navigate the complex healthcare system, access medical resources, and improve their overall well-being. This role may require some travel as you assist clients across the served tri-county region of Indian River, St. Lucie, and Martin. Please be aware this is not a job considered in the medical field, and nursing degrees are not necessary. Experience in Case Management, especially medical case management are preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed)

Responsibilities include but are not limited to:

·        Conduct client healthcare assessments.

·        Develop personalized healthcare plans.

·        Refer clients to relevant healthcare resources.

·        Advocate for clients with healthcare providers.

·        Provide health education to clients.

·        Respond to healthcare emergencies.

·        Maintain confidential client records.

·        Foster community healthcare partnerships.

·        Manage data using the Homeless Management Information System (HMIS).

·        Empower clients for self-advocacy.

·        Ensure compliance with healthcare regulations.

·        Schedule and manage medical appointments for clients.

·        Educate clients on proper medication management.

·        Assist clients with healthcare insurance enrollment.

·        Collaborate with social workers and case managers for comprehensive care.

·        Arrange and facilitate health screenings and vaccinations.

·        Identify and connect with homeless individuals in need of healthcare.

·        Be on call for urgent healthcare concerns.

·        Contribute to improving healthcare services.

·        Ensure ongoing access to healthcare services for clients.

·        Stay informed about local healthcare resources.

·        Collaborate and share knowledge with other service providers.

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.)

·        Interest and passion about the Council’s mission with the ability to promote and communicate the Council’s philosophy, mission, and values to external and internal stakeholders.

·        Ability to learn, understand and adhere to HUD guidelines, policies, and procedures.

·        Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.

·        Knowledge of and experience in working with HMIS or other spreadsheets and databases.

·        Proficient in MS Office (Word, PowerPoint, and Excel) and computer usage to include email, internet and presentations.

·        Familiarity with homelessness, poverty, housing, mental health, recovery, and human services.

·        Able to speak, write and understand English.

·        Possess basic computer skills.

·        Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic and economic groups.

·        Flexible work schedule including evenings, nights, weekends, and holidays.

·        Ability to set appropriate limits, work under deadlines and multi-task.

·        Excellent communication and listening skills.

·        Successfully passed Law Enforcement background screening.

·        Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business.

·        Adherence to the highest ethical standards, personally and professionally.

·        A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.)

·        Must be able to multi-task.

·        Must have excellent research skills with attention to detail.

·        Must be able to work independently without continued supervision.

·        Must have excellent organizational skills.

·        Preference to those who are Veterans or Bi-Lingual.

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Executive Director, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

·        A bachelor’s degree in human services, Public Administration, Social Work, or related field; or

·        Equivalent background with five (5) years of experience working with homelessness, poverty, housing, mental health and human services.

·        Experience working with the indigent population preferred but not required.

GENERAL PHYSICAL DEMANDS: Working in an office/site requires prolonged sitting at the computer workstation, standing, bending, reaching, and lifting to 40lbs. and some driving.

WORK ENVIRONMENT: Treasure Coast Homeless Services Council, Inc. is an Equal Opportunity Employer.