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Customer Account Specialist I

2 months ago

Varina, United States CEI Full time

Summary:

  • CEI’s Fortune 500 Client is a National Leader in Clean Energy and Power Distribution, and they are adding a Customer Account Specialist to their team in Richmond.


Job at a glance:

  • Long term contract with potential for extension and/or permanent placement
  • $19.50 /HR W2 + optional benefits (Medical, Dental, Vision, and 401k)
  • Mon-Fri, working onsite 8am - 5pm
  • Must be local to Richmond, VA


Responsibilities:


  • Assist residential customers with basic to complex residential inquiries to include: high bill inquiries.
  • Performs billing reconciliation through analysis and reconciliation to resolve the customers needs, and provides detailed explanations/applications of electric rates to customers.


Required and Desired Skills:


  • Experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed.
  • Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
  • Minimum 2+ years of experience in a inbound call center environment.
  • HS/GED Required.
  • Associate degree preferred, not required.


Client Culture:

  • We are a group of individuals committed to one mission - clean, reliable, and affordable energy.


About CEI: As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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