Client Relationship Manager

Job Description

Client Relationship Management- Underwriting Analyst

A services company, specializing in providing companies with administration services for their insured international employee benefits (“IEB”), is seeking to recruit a Client Relationship Management- Underwriting Analyst

Reporting to the VP, Client Relationship Manager the successful candidate will be responsible for the management of existing accounts and providing Technical support

Primary Responsibilities:

• Working with Client Relationship Manager (CRM) and Technical Services (TS) team to support the client account management.
• Help create and nurture relationship along with the assigned CRM with clients' Risk Management and HR/Benefits team
• Responsible for managing weekly client calls and issue minutes of all calls/meetings.
• Support CRM to actively manage assigned accounts and address client needs and queries effectively within the set turnaround time and ensure compliance with all SLA/KPI’s
• Maintain and ensure accuracy of client trackers including upcoming renewals, migration, country issues etc…
• Help to proactively resolve services issues where needed
• Work on various presentations and various client reporting requests and ensure timely delivery
• Responsible for preparing underwriting models for renewals new business and and presenting underwriting results to the CRM for all line of business, Medical, Life, Disability and Accident that includes:
• Calculating and suggesting premium levels with respect to the risk under assessment
• Modelling the forecast cost of benefit changes for clients' local business units
• Mid-year underwriting and budgeting exercises for the clients
• Produce other ad hoc financial reports as required for the clients
• Other responsibilities and duties as directed from time to time by CRM and/or the Management Team

Candidates should possess the following:

• Minimum of 3-5 years of relevant insurance experience, or Bachelor’s degree required with preferably business or actuarial related qualification.
• Understanding of underwriting and risk management especially in employee benefits Insurance
• Ability to communicate effectively and efficiently with clients and senior management and work under minimal supervision whilst meeting deadlines
• Experience in analytics and interpreting written material and quantitative data to draw conclusions
• Proficient in Microsoft Office suite of applications especially Excel,
• Must be a team player
• Bachelor’s degree required with preferably business or actuarial related qualification.