Director of Operations

3 weeks ago


Cranberry Township, United States Brightpath Associates LLC Full time

Requirements:

  • ESSENTIAL JOB DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned.
  • Service Scheduling - to include New Equipment Startups, Preventative Maintenance Agreements (PMA’s), Emergencies and Additional work within the contractual guidelines of our agreement with the customer.
  • Provide performance assessments and feedback to all assigned service technicians.
  • Build and foster strong relationships with our customer.
  • Ensuring all work orders are invoiced within 5 days of last labor.
  • Developing a good working relationship with all internal teams and team members.
  • Complete per job performance reviews for all charges.
  • Ensure all Rental maintenance and repairs are completed timely and correctly to provide 100% rental ready response.
  • Ensure constant improvements of the CRM and Field Service Platforms as it pertains to your regional customer base.
  • Continually monitor and report the status of all open additional and emergency service orders to the customer.
  • Drive performance of the technicians to meet the target hours on all Preventative Maintenance and Quoted Jobs to ensure proper gross profit outcomes.
  • Fundamentally responsible for day to day safe working practices; to include and not limited to electrical , lifting and driving safety.
  • Monitor and report all training deficiencies to the Regional Operations Manager
  • Monitor and develop best practices to maintain all required financial goals as set by the Department.
  • Develop a team atmosphere with the other TSM’s and staff.
  • Work with our parts departments to streamline order to dispatch processes.
  • Review PMA’s Scope and Targets with Regional Manager to ensure proper pricing and execution.
  • Plan, communicate and execute the off hours on call list for your designated AOR.

EDUCATION and/or EXPERIENCE:

  • Minimum high school diploma required.
  • Two year associates management degree or equivalent/years of experience desirable.
  • Minimum of two years of experience working in a supervisory capacity in a heavy-duty diesel or power generation repair business.
  • A concentration in Microsoft products is a requirement.



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