Ecommerce Manager

1 week ago

Portland, United States North Spore Full time

We are seeking an experienced Ecommerce Manager with a minimum of 5 years in managing Shopify-based ecommerce platforms. The ideal candidate will possess strong technical acumen, excellent project management skills, and a deep understanding of ecommerce operations and user experience optimization.


Please submit a resume as well as cover letter.


Responsibilities:

Manage Shopify Ecommerce Website:

  • Oversee the day-to-day operations and maintenance of our Shopify-based ecommerce website.
  • Ensure website functionality, performance, and user experience are optimal at all times.
  • Collaborate with design and development teams to implement website updates, new features, and enhancements.

Technical Support for Internal Teams:

  • Provide technical support and training to internal teams (Marketing, Sales, Customer Service) on ecommerce tools and processes.
  • Troubleshoot and resolve technical issues related to the ecommerce platform and integrations.

Manage Apps and Ecommerce Systems:

  • Evaluate, implement, and manage third-party apps and systems integrated with Shopify to enhance website functionality and meet business objectives.
  • Monitor app performance and manage vendor relationships to ensure seamless integration and support.

Optimize Website User Experience:

  • Conduct regular audits and testing to ensure website usability, navigation, and performance meet user expectations.
  • Analyze user feedback and behavior to identify areas for improvement and implement UX/UI enhancements accordingly.

Manage Ecommerce Systems Security:

  • Implement and maintain ecommerce systems security measures, including data protection, PCI compliance, and vulnerability assessments.
  • Stay informed about ecommerce security best practices and industry standards.


Analytics and Reporting:

  • Utilize ecommerce analytics tools (e.g., Google Analytics, Shopify Analytics) to track website performance metrics, analyze trends, and make data-driven decisions.
  • Generate regular reports and dashboards to provide insights on ecommerce KPIs (e.g., conversion rates, average order value).

Team Collaboration and Leadership:

  • Collaborate with cross-functional teams to plan and execute ecommerce initiatives, including product launches, promotions, and marketing campaigns.
  • Lead ecommerce projects from concept to completion, ensuring alignment with business goals and timelines.



Qualifications:

  • Minimum 5 years of experience managing ecommerce platforms, preferably Shopify.
  • Strong technical proficiency in Shopify administration, including setup, customization, and troubleshooting.
  • Proven track record of implementing ecommerce solutions that drive sales and enhance user experience.
  • Experience with ecommerce security practices and protocols.
  • Familiarity with web analytics tools and ability to interpret data to optimize website performance.
  • Excellent communication skills with the ability to collaborate effectively with cross-functional teams.
  • Strong project management skills with a focus on prioritization and meeting deadlines.



Desired, but not required:


  • Familiarity with MRP and WMS systems
  • Familiarity with Web site development

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