Application Support Engineer

1 month ago


Bedminster, United States InfoVision Inc. Full time

Role: Application Support Engineer

Bedminster, NJ(hybrid, 3 days in a week)

Long term contract

Qualifications:

  • 6-8 years related experience as customer support in telecom industry
  • Experience in communicating with customers on gathering information, feedback and working internally to resolve those in timely manner
  • Very good understanding of telecom KPIs, measurement and new technology
  • Experience with data conversion and migration
  • Expert in creating simplified marketing materials, customer facing and defect tracking & resolution
  • Experience with JIRA and other leading Test tools
  • Good to have experience or working knowledge of tools like QXDM, Actix or X -Cal
  • Proven experience in digital marketing, business communication, content creation in telecom
  • Excellent communication skills, writing ability, and digital savviness
  • Experience working with US based clients
  • Exceptional written and visual communication skills
  • A good team player with strong organizational and multitasking abilities
  • Creative thinking and problem-solving skills.

Education, Experience Requirements:

  • Bachelor’s degree in computer science, telecommunications, information technology, or similar field preferred
  • Telecom log collection tools like QXDM, X-Cal or similar experience is a plus
  • Customer interaction and creating technical documents for customer needs a plus
  • 6-8 years’ experience as a telecommunications specialist



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