Principal Technical Program Manager

2 months ago

Sunnyvale, United States Walmart Full time

We are seeking a seasoned Principal Technical Program Manager to become an integral part of our Customer Digital Identity (CDI) team. Your role will encompass leading expansive, cross-disciplinary projects within a multifaceted environment. This position is ideal for individuals who excel in navigating complex technical challenges while maintaining a strong alignment with customer experience and overarching business objectives. As a pivotal figure, you will collaborate with teams employing cutting-edge technologies, including big data, machine learning, AI/generative AI, and real-time analytics. Your responsibility will be to serve as the essential bridge among business, engineering, and product divisions, ensuring the smooth integration and adoption of customer-focused digital identity solutions and processes throughout our organization.

About Walmart Customer Digital Identity (CDI)

Walmart CDI is advancing the commitment to customer-centricity. The CDI platform, constantly evolving, serves as the source of truth for customer data, enhancing customer experiences and driving Walmart's strategic goals through wide-reaching collaborations. We accomplish this through streamlining processes, and building trust, security, scalability, and compliant solutions. The customer is central to Walmart’s mission, guiding everything we do. By deepening our understanding of customer preferences, CDI aims to power better customer experiences. Working closely with teams across eCommerce, Marketing, Walmart+, Data Ventures, and Walmart Connect, we strive to create unmatched value for Walmart customers, associates, and shareholders.

You’ll sweep us off our feet if…

  • You have a solid track record in delivering large-scale customer identity solutions, deep understanding of high-volume data flows, and a customer-centric approach that's guided by data-driven decision-making.
  • You have strong technical knowledge, enabling you to understand detailed technical designs, lead discussions on technical trade-offs, and assess various solution options effectively.
  • You possess exceptional leadership skills that span across boundaries, coupled with a demonstrated passion for tackling complex issues and the ability to foster structure and rhythm in diverse environments.
  • You have proven capability to influence and achieve consensus through effective stakeholder management, along with a commitment to a test-and-learn approach and understanding of omni-channel complexities.
  • You have demonstrated a good understanding of customer privacy regulations, compliance, data stewardship, and governance.

What you'll do...

  • Lead the development, prioritization, and implementation of CDI programs, ensuring alignment between CDI roadmap and cross-functional dependencies and business goals.
  • Implement and lead metrics-driven program management using OKRs, KPIs, and SLOs, while monitoring progress, tracking dependencies, and addressing risks and alignment issues.
  • Stay informed on innovations, trends, and emerging technologies in the digital identity space, integrating relevant advancements into our offerings.
  • Champion process enhancements to boost oversight, awareness, impact, and adoption, while improving quality and efficiency through collaboration with stakeholders.

What you'll bring...

  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in technical program management, with at least 3 years in a leadership role within the digital identity domain.
  • Strong expertise in modern identity management systems, architectures, and technologies (e.g., SSO, OAuth, OpenID Connect, and Federation).



Benefits & Perks:


Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.


Equal Opportunity Employer:


Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.


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