IT Technical Support Specialist III

2 months ago

Fruitland, United States Navajo Transitional Energy Company, LLC Full time

Specialist IT Technical Support III

Location - Fruitland, NM                                                                 


Reports to

Manager, Service Delivery

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Must take a personal and active approach to health, safety and environmental and understand and follow all state, federal and company health, safety and environmental requirements applicable to the work area and tasks assigned.

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Summary of Position:

The IT Technical Support Specialist Sr. is a member of the Information Systems & Technologies (IS&T) department and is responsible for desktop, and client network support in a 24x7 environment.  This position receives, prioritizes, documents and resolves end user requests. The Specialist IT Technical Support, SR. handles day-to-day problem solving and maintenance of the various devices and applications for NTEC employees.

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Essential Duties/Responsibilities

  • Perform all tasks with a focus on customer service.
  • Perform role functions according to established standards.
  • Work occasional evenings and weekends as required.
  • Manage service requests for users via the IT Service Management (ITSM) toolset according to service specifications.
  • Thoroughly document, track, monitor incidents and problems; ensuring timely resolution while adhering to change control procedures.
  • Setup, install, configure, test, deploy, maintain, upgrade and troubleshoot with external vendors as required.
  • Maintain existing desktops, laptops and portable devices.
  • Assist in maintaining workstation security, approved application patches, switches, and firewalls.
  • Assist in data backup and recovery processes.
  • Manage and troubleshoot computer equipment, Local Area Network, Wide Area Network (LAN/WAN), including all related switches and peripherals with assistance from supporting teams as required.
  • Identify areas of opportunity for improvement and problem resolution relating to connectivity and application inter-operability.
  • Support telecommunications technologies and protocols.
  • Create, update, maintain, and follow IT procedures and practices.
  • Collaborate with business unit staff and IS&T team members to ensure all application configurations are consistent across user devices.
  • Ensure all administrative tasks (i.e. status updates and reports) are completed as required.
  • Participate in on-call rotation and after hour’s emergency support model.
  • Participate in Service Desk call rotation.
  • Maintain systems in accordance with data retention policy.
  • Maintains inventory of parts or components, tracks progress of service requests and updates ticketing systems, and logs repairs and services performed.
  • ​
  • Necessary Qualifications:
  •      Knowledge and Relevant Experience
  • Bachelor’s degree in Computer Science or related field required.
  • Minimum 4-year demonstrated experience supporting workstations and phones in a corporate environment.
  • A minimum of 3 years of experience working in a semi-directed manner as part of a geographically dispersed team.
  • Demonstrated ability to work with a high level of integrity and teamwork.
  • Ability to foster a cooperative work environment.
  • Minimum of 2 years of experience of Proficient administration of Windows 11 based workstations, printers and other hardware as well as applications in an Active Directory environment.
  • Minimum of 4 years Experience with Windows Active Directory: (User/Group Security Management).
  • Demonstrate an understanding of IS&T systems interoperation in respect to client server functionality.
  • Minimum of 3 years of experience supporting Print Server Services.
  • Familiar with Virtual Private Network (VPN) and Virtual Desktop Infrastructure (VDI) Services.
  • Excellent verbal and written communication skills in being succinct and non-technical when required.
  • Exceptional interpersonal skills, with a focus on listening, appropriate questioning skills and responding objectively to the thoughts and ideas of others.
  • Proven ability to conduct research into a wide range of computing issues as required.
  • Beginning or working knowledge of Windows PowerShell.
  • Applicant must provide written letters of recommendations from his or her past two supervisors, who are willing to confirm their recommendations and attest to applicant’s strong communication and interpersonal skills, ability to work well with others and prioritize goals and deliverables, and analytical ability to develop solutions for complex problems and work under pressure.
  • If Applicant is a past or current employee or contractor, his/her personnel file and evaluations will be considered. Employees with poor performance records, verbal warnings, and disciplinary actions that were not satisfactorily resolved or whose file demonstrates a failure to meet qualifications will not be considered.
  • Failure to provide accurate or all required information and meet the necessary qualifications results in automatic denial of the application.
  • Must be able to travel 10-20% of the time.

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Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to frequently sit with frequent forward bending and occasional rotation. The employee must rarely lift, carry and/or move up to 25 pounds. The employee is required to rarely push or pull up to 45 pounds horizontally. The employee frequently is required to use hands to finger, handle or feel and reach with hands and arms. The employee is required occasionally to walk; climb stairs; and stand with rare rotation. Rarely the employee is required to squat repetitively or reach up to 74”. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

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Working Environment: Works in office and mining environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

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How to Apply

Qualified applicants - those who meet the necessary qualifications listed above, may apply by submitting a cover letter, resume, at least three professional references, supporting documents (copies of degrees, certifications, etc.) to navenergy.com.   

Closing date to apply is 5:00 p.m. MST on July 31, 2024.

Late submissions will not be accepted.

Qualified Applicants Only

You must meet the specific necessary qualifications listed above to be considered a qualified applicant. Nothing in this job posting or description should be construed as an offer or guarantee of employment.


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