Participant Engagement Manager

3 weeks ago

Boston, United States Visionaire Partners Full time

Participant Engagement Supervisor


Exciting opportunity to join 1st class organization that has excellent benefits, including a pension plan.


RESPONSIBILITIES:

  • Train, develop, and supervise Health Promoters to effectively recruit participants into and maximize their participation in Fund self-management programs and individualized care coordination designed to improve health outcomes (such as the Diabetes Program, 1:1 coaching, and virtual group programs)
  • Monitors team goals and audits team productivity and performance to ensure the team is meeting metrics
  • Oversee and report on work and outcomes in participant engagement software
  • Manage team workflows by delegating and assigning work to staff
  • Participate in planning for and execution of national and regional trainings
  • Assist with developing and coordinating programs, policies and procedures
  • Coordinate with contracted UM/CM partners and healthcare practitioners in the community to optimize health outcomes and participant experience while protecting the Fund’s resources (achieving the triple aim)
  • Maintain open communication with department leadership, informing them of employee concerns, work status, goals, resource needs, etc.
  • Train and develop Health Promoters to identify, recruit, and develop participant leaders to expand the reach of Fund programs and knowledge of Fund benefit
  • Play a key role in planning and running new or existing member events with leadership collaboration (e.g., enrollment, benefit changes, site visits)
  • Provide oversight for the office operations as applicable; coordinating with building managers and the local unions, including managing day-to-day operations of the office, including handling walk-ins
  • Oversee and assess the Health Promoter/Healthcare Navigator’s skills, productivity, and performance to identify areas of strength, areas for improvement, and professional development plan and monitoring program
  • Work with leadership and HRBP to resolve employee performance, employee relations, attendance, and productivity issues (e.g., progressive discipline, corrective action, PIP, etc.)
  • Assist with and provide input to leadership on performance appraisals, promotions/demotions, etc.
  • Ensure the team is completing work effectively and promptly.
  • Evaluate the effectiveness of programs and adjust policies, procedures, and processes for continuous improvement
  • Plan calendar and priorities for participant engagement work in collaboration with leadership
  • Plan, analyzes, and evaluates programs and services, operational needs, and fiscal constraints
  • Supervise, lead, and delegate work and coach, mentor, and develop employees
  • Analyze problems, identify and develop alternative solutions, predict consequences of proposed actions, and implement recommendations/solutions
  • Recommend hires and promotions, direct and evaluate employment decisions for all assigned positions
  • Assist with developing and coordinating policies and procedures
  • Responsible for the oversight of continued employee training requirements, safety, and quality initiatives
  • Meet with, educate, and motivate participants regarding participation in Fund programs/care coordination designed to improve health outcomes
  • Recruit participants into Fund self-management programs; follow up with participants to ensure maximum participation; and establish regular meetings for program graduates
  • Meet with participants at their worksite, home, union office, Fund office, and places where they receive medical services
  • Identify, recruit, and develop participant leaders to expand the reach of Fund programs and train Health Promoters to do the same
  • Work with the union to educate, train, and develop participant leaders
  • Participate in meetings with the union and handle follow-up on discrete issues where appropriate
  • Organize and review data to identify and prioritize participants for program outreach


This is a direct-hire position in Boston. You can telecommute 2 to 3 days a week. There will be travel between 15% to 25% of the time for meetings and training. Incredible company culture and benefits including 401(k), Pension, Tuition Assistance, Employee Assistance Program (EAP), and work 37.5 hour work week.


REQUIRED SKILLS:

  • 1+ years of supervisor/manager experience (including setting and monitoring team goals and measuring performance, coaching and mentoring, providing training to staff, and conducting performance appraisals)
  • 3+ years of direct experience as a Fund Health Promoter or as a Healthcare Patient Advocate/Care Coordinator
  • 3+ years of direct experience in healthcare, service sector labor unions, healthcare community organizing, healthcare customer service, and/or health outreach and education
  • Working knowledge and experience as lead-level healthcare patient advocate/care coordinator or service sector labor union/ healthcare community organizer
  • MS Office, including Excel
  • Excellent communication skills
  • Ability to travel 15% to 25% of the time


PREFERRED SKILLS:

  • Bachelor’s degree in Healthcare, Informatics, Computer Science, Economics, or a related field
  • Master's degree
  • Fluency in Haitian Creole, Spanish, or other languages


Must be authorized to work in the US. Sponsorships are not available.

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