Senior Client Partner
1 month ago
Job Title: Client Partner
Job Overview: We are looking for a skilled Client Partner to build and maintain strong relationships with our clients. As a Client Partner, you will serve as the primary point of contact between our organization and our clients, ensuring their satisfaction, understanding their needs, and delivering tailored IT solutions. Your role will involve strategic account management, client retention, and identifying opportunities for upselling our services.
Responsibilities:
- Achieve established revenue targets, forecast and manage sales, revenue and margins at existing customers Collaborate with the sales team to drive new business and meet or exceed revenue goals.
- Build and nurture strong, long-term relationships with key clients.Act as the main point of contact for client inquiries, concerns, and escalations.
- Understand clients business objectives and challenges to provide relevant IT solutions.
- Develop and implement strategic account plans to achieve client satisfaction and growth.
- Collaborate with internal teams to align services with client needs and industry trends.
- Proactively monitor client satisfaction and address any issues promptly.Identify opportunities to expand and upsell IT services to existing clients.
- Effectively communicate with clients to ensure clear expectations and understanding of deliverables.
- Collaborate with cross-functional teams, including sales, project management, and technical teams.
- Stay abreast of industry trends, competitor activities, and market changes.
- Provide insights to clients on emerging technologies and industry best practices.
Technical Skills:
- You have experience in executive revenue-generating roles and bring comprehensive business acumen to your account strategies, cultivating ‘win-win value propositions at both company and individual levels.
- You understand agile custom software delivery and can motivate tech teams with creativity and enthusiasmBonus points if you are well versed in agile delivery best practices
Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and training.
- Collaborative and dynamic work environment.
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