Service Manager

1 month ago

Flagstaff, United States University Auto Repair Full time

We are looking for our next Rockstar Service Manager to join our team in Flagstaff, Arizona


Heath's Auto Management has 7 locations in Arizona- owned and operated by a husband and wife and their incredible team - no Franchise or corporation We are a team-oriented business with tons of advancement and learning opportunities.


The Service Manager role is critical to the overall success of the business. They are the keeper of the values, the maintainer of the standards, and the leader whom everyone in the store follows. The person who will lead and manage all aspects of the store to ensure all goals are met.


Why Heath's Auto Management? We have an enthusiastic staff who are redefining the auto repair industry. We are constantly working on our repair process and adding new technology and processes to better care for our team and customers. We place the relationships we cultivate with our customers and employees at the highest of priorities.


If you are looking for an opportunity with a solid, growing company that puts people before money, then Heath's Auto Management is the right company for you.


Benefits:

  • No WEEKENDS
  • No LATE NIGHTS
  • Very competitive pay
  • Health Insurance
  • Vision and Dental Insurance
  • Employer paid Life Insurance
  • 401(k) retirement plan and company match
  • Paid time off
  • Great work environment
  • Team friendly atmosphere
  • And more


Job Responsibilities and Duties:

  • Manage Employees: Be the leader of the store’s staff and help them meet the objectives & sales targets set forth by the company. Enforce and maintain the company's values, policies, and systems. Assist in payroll, maintain work schedules, and administer the employment practices of the company in partnership with the corporate office. Provide coaching to employees who aren’t meeting standards or expectations.
  • Manage Store Work-Flow: While maintaining quality standards, maintain a balanced/efficient workflow using the company's systems such as the “workflow-board”, store management software, and internal best practices. Manage technician workloads by monitoring and dispatching work in order to achieve the best possible results.
  • Sales: Perform, guide and oversee sales to hit the store’s revenue goals.
  • Manage Costs: Ensure that costs are kept under control by staff in all areas of the store and find ways to reduce cost while maintaining the customer service and quality standards of the company.
  • Customer Service: Handle all customer service complaints, negative online feedback, and other customer service issues. This may include confronting and assisting frustrated customers. Prevent customer service issues whenever possible by monitoring/ensuring that all the verbal and written commitments/contracts made by staff are being honored. Provide coaching to staff regarding how to give better customer service based on observations made and/or from feedback from clients.
  • Other tasks: Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the store. Examples could be: running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed. Any other duties as needed to drive to the vision, fulfill the mission, and abide by the value of this organization.


Must possess the following Qualifications, Knowledge, Skills, and Abilities:

  • Must possess a valid US Driver's License, be insurable on the store insurance policy, and possess the ability to drive a vehicle with passengers.
  • 2 years or more of practical experience working in a management role
  • Demonstrative skills in leading/managing people
  • Proven track record of driving financial performance
  • Ability to clearly communicate in English with others verbally and in various written forms. Ability to communicate in written form both with hand-written communication and typed communication.
  • Skilled and able to perform basic accounting and math
  • Skilled in basic computer functions/programs such as: word processing, spreadsheets, email usage, calendar management, project management software, etc

  • Service Manager

    1 week ago

    Flagstaff, United States Heath's Auto Management LLC Full time

    We are looking for our next Rockstar Service Manager to join our team in Flagstaff, Arizona! Heath's Auto Management has 7 locations in Arizona- owned and operated by a husband and wife and their incredible team - no Franchise or corporation! We are a team-oriented business with tons of advancement and learning opportunities. The Service Manager role is...

  • Client Services Manager

    3 weeks ago

    Flagstaff, United States Northern Arizona University Full time

    Northern Arizona University is seeking a qualified individual to serve as relationship owner and business area specialist for assigned marketing department internal clients, as well as to coordinate general marketing services that support NAU's strat Client Service, Manager, Project Management, Communications, Operations, Marketing, Business Services

  • Case Manager- Health and Human Services

    5 days ago

    Flagstaff, United States Coconino County Full time

    Nature of Work At Coconino County, public service matters. Our dedication to public service promotes a culture that elicits employee growth, cultivates inspiration, and creates future leaders by empowering employees to solve internal and external c Case Manager, Behavioral Health, Health, Manager, Customer Service, Diversity, Healthcare

  • Patient Access Specialist

    2 days ago

    Flagstaff, United States Indian Health Service Full time

    Locations: Flagstaff, AZ Type:Tribal Salary Range:$17 to $26 / Per Hour Open Period:12/29/2023 to 5/26/2024 Summary:Sacred Peaks Health Center is an effort by the Tuba City Regional Health Care Corporation (TCRHCC) to provide more local care to 7,000 beneficiaries who live in the Flagstaff community. Sacred Peaks Health Center's mission is to heal, to...

  • IT Specialist

    4 weeks ago

    Flagstaff, United States National Park Service Full time

    Summary These positions are located in Grand Canyon National Park, in the Administration Division. Duties Major Duties : This position is located at a Grand Canyon National Park where the incumbent functions as a program manager over the unit's information and data processing technology. Advise management officials on the characteristics,...

  • Customer Service Representative I

    3 days ago

    Flagstaff, United States City of Flagstaff Arizona Full time

    Actively supports and upholds the Citys stated mission and values. The Customer Service Representative is responsible for performing a wide variety of tasks. Duties range from the most routine and repetitive to the most complex of administrative sup Customer Service, Customer Service Representative, Service Manager, Representative, Payment, Retail, Reports

  • Guest Service Agent

    4 days ago

    Flagstaff, United States Hampton Inn & Suites by Hilton Flagstaff West Full time

    Job Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay. **Responsibilities**: Greet and welcome guests upon arrival with a warm and friendly...

  • Service Coordinator Flagstff

    4 weeks ago

    Flagstaff, United States Mountain West Consulting LLC Full time

    Job DescriptionJob DescriptionDescription:Job purposeServe as liaison between our clients/Mountain West Consulting and municipalities, contractors, and customers for new installations, upgrades, conversions, and relocations to electrical service. Ensure customer requirements and expectations are accurately understood, communicated, and executed. Design,...

  • Exhibits Specialist

    4 weeks ago

    Flagstaff, United States National Park Service Full time

    Summary The Exhibit Specialist is responsible for planning, evaluating, initiating, administering, managing, and performing work on preservation projects undertaken by Historic Preservation Training Center. Duties The Major Duties of the Exhibit Specialist include, but are not limited to the following: With close guidance assists in research,...

  • Shift Manager

    1 day ago

    Flagstaff, United States Taco Bell Full time

    Shift Manager Flagstaff, AZ Shift Manager Taco Bell is looking for people who love serving customers, have experience in the restaurant industry and want to be a part of a great restaurant company! With us you can build a great career while providing fast, fun and friendly service to our customers. This is the perfect place for you to learn, grow and...

  • Shift Manager

    1 day ago

    Flagstaff, United States Taco Bell Full time

    Shift Manager Flagstaff, AZ Shift Manager Taco Bell is looking for people who love serving customers, have experience in the restaurant industry and want to be a part of a great restaurant company! With us you can build a great career while providing fast, fun and friendly service to our customers. This is the perfect place for you to learn, grow and...

  • Shift Manager

    2 days ago

    Flagstaff, United States Taco Bell Full time

    Shift Manager Flagstaff, AZ Shift Manager Taco Bell is looking for people who love serving customers, have experience in the restaurant industry and want to be a part of a great restaurant company! With us you can build a great career while providing fast, fun and friendly service to our customers. This is the perfect place for you to learn, grow and...

  • Hotel Manager

    1 month ago

    Flagstaff, United States Navajo Nation Gaming Enterprise Full time

    **Position Summary**: Under general direction of the Director of Hotel Operations, oversees reservations and room assignments, valet, guest services, PBX and Front Desk. Trains and directs the hotel's front desk staff. Ensures that guests are treated courteously, complaints and problems are resolved, and requests for special services are carried out....

  • Hotel Manager

    2 weeks ago

    Flagstaff, United States Navajo Nation Gaming Enterprise Full time

    Position Summary: Under general direction of the Director of Hotel Operations, oversees reservations and room assignments, valet, guest services, PBX and Front Desk. Trains and directs the hotel's front desk staff. Ensures that guests are treated courteously, complaints and problems are resolved, and requests for special services are carried out. Maintains...

  • Case Manager

    4 days ago

    Flagstaff, United States Community Bridges Full time

    Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness....

  • Hotel Manager

    4 weeks ago

    Flagstaff, Arizona, United States Twin Arrows Navajo Casino Resort Full time

    Position Summary:Under general direction of the Director of Hotel Operations, oversees reservations and room assignments, valet, guest services, PBX and Front Desk. Trains and directs the hotel's front desk staff. Ensures that guests are treated courteously, complaints and problems are resolved, and requests for special services are carried out. Maintains...

  • Manager, Business Development

    1 week ago

    Flagstaff, United States Tucson Electric Power Full time

    Position Title Mgr, Business Development Business reporting unit UNS Gas FLSA Status: Exempt Level: Manager EEOC Category: First/Mid Level Officials EEOC Job Group: Managers Does this position involve transmission and/or marketing functions? – TRM, MKT or N/A N/A CIP status – Cyber, Physical, Both or Neither (Select one) Neither Job Code: M-2 Safety...

  • Manager, Business Development

    4 days ago

    Flagstaff, United States Tucson Electric Power Full time

    Position Title Mgr, Business Development Business reporting unit UNS Gas FLSA Status: Exempt Level: Manager EEOC Category: First/Mid Level Officials EEOC Job Group: Managers Does this position involve transmission and/or marketing functions? – TRM, MKT or N/A N/A CIP status – Cyber, Physical, Both or Neither (Select one) Neither Job Code: M-2 Safety...

  • Manager, Business Development

    2 weeks ago

    Flagstaff, United States UNS Energy Corporation Full time

    About Us , headquartered in Tucson, Arizona, is a subsidiary of , the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona. We embrace a...

  • Management Position

    4 weeks ago

    Flagstaff, United States Massage Envy Full time

    Job DescriptionJob DescriptionSalary: Base + Performance Bonuses Primary Function:Responsible for successful operations of the clinicEssential Duties:Oversee and manage the daily operations of the clinic.Assists Franchise Owner in setting and achieving all membership and retail sales goals and profitability.Manage sales associates and massage therapy and...