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Workplace Experience Community Manager

4 months ago

Mason, United States Insight Global Full time

Must Haves:

  • Four-year college/university degree
  • Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, or change management.
  • Communication - Comfortable corresponding with executive level clients, and interacting with individuals at all levels
  • Organized - Detail oriented, confident, self-starter with exceptional organizational skills
  • Proactive - Maintain a “can do” mentality with the ability to act with minimal information
  • Professional - Project an approachable and professional image in personal appearance, manner, and demeanor.
  • Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required
  • Must be able to use laptop, mobile device and wireless technologies


POSITION SUMMARY

The Work Place Ambassador is a key member of the client's onsite account team for the client. This individual will be responsible for supporting the creation and implementation of a workplace experience program that leverages technology, workplace design, amenities, and services to help drive associate engagement and retention for our client.

The Community Manager will leverage employee data (both quantitative and qualitative) to help build a program that takes the employee workplace experience to the next level, partnering with cross functional teams to implement the strongest and most meaningful solutions. This individual will be responsible for the day-to-day tasks and initiatives related to the program. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment.


We are looking for a highly collaborative self-starter who will thrive in situations where he/she can interact with and help people.



DAY TO DAY:


  • Provide high touch support to associates in the workplace. This includes, providing associates with tools, support, information and wayfinding to return to the office safely.
  • Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required. Work with other teams for more complicated issues all while tracking the issue to completion.
  • Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and associate ready.
  • Provide support for associates transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing and reinforcing protocols & etiquette.
  • Ensure complaints, questions, concerns and suggestions from associates are addressed and conduct follow-up, if needed.
  • Obtain voice of the customer (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.
  • Help support return to work safety guidelines, best practices, and standards for employees and cross-functional service teams.



$60-65k a year

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.