Sub-Servicing Oversight Manager

6 days ago

Alpharetta, United States Bungalow Funding Full time

Firm Overview

Bungalow Funding is Balbec's affiliated Mortgage Servicing Rights platform. Balbec Capital (“Balbec”) is an SEC-registered alternative investment manager with offices in the United States and Europe. Since its founding in 2010, Balbec has deployed over $23 billion globally through its funds and investment vehicles, seeking to deliver consistent, risk-adjusted returns to investors and long-term partners across asset-based credit strategies.


Balbec is a direct investor in residential and commercial mortgage loans at all stages of performance, mortgage servicing rights, and select consumer and alternative credit assets. Leveraging its proprietary technology and transaction management platform, Balbec efficiently executes highly granular transactions, enabling the firm to serve a broader range of counterparties and generate returns for investors by applying institutional execution standards to inefficient, underserved or fragmented markets.


Balbec’s funds rank among the largest issuers of U.S. residential mortgage-backed securities (RMBS) through its PRPM shelf. The firm’s investments in agency mortgage servicing rights are sourced via its affiliate, Bungalow Funding.


Balbec has invested in over 20 countries, selectively deploying capital into geographically and asset-diverse opportunities that exhibit attractive risk/reward profiles, upside potential, and substantial downside protection.


Job Description & Key Responsibilities

The Sub-Servicing Oversight Team is responsible for managing the performance of approved Sub-Servicers. The Sub-Servicing Oversight Manager will perform end-to-end surveillance on sub-servicing activities. This individual will perform exception reviews and testing related to sub-servicing including but not limited to servicing advances, collections, loss mitigation, foreclosure, bankruptcy, FEMA disaster, property preservation and call center activity. They will monitor, oversee, and drive solutions to mitigate losses. They will provide Quality Assurance results monthly to the sub-servicers and the subservicing oversight teams to ensure quality assurance, performance, and accountability. This team member will play a key role in ensuring that sub-servicers are servicing Bungalow’s portfolio appropriately.


Responsibilities include:

  • Performing day-to-day surveillance of sub-servicing activities including but not limited to servicing advances, collections, loss mitigation, foreclosure, bankruptcy, FEMA disaster, property preservation and call center activity
  • Day-to-day surveillance consisting of reviewing loan level exceptions to ensure sub-servicers are servicing loans appropriately
  • Reviewing performance metrics and Bungalow’s management priorities to identify areas of focus for reviews and surveillance
  • Reporting quality assurance and exception review findings to Bungalow’s management team, the sub-servicers, and the servicing relationship team
  • Identifying and recording escalation items and potential loss items
  • Participating in loan level reviews with Sub-Servicers pertaining to servicing advances, collections, loss mitigation, foreclosure, bankruptcy, FEMA disaster, property preservation and call center activity
  • Monitoring FHLMC, FNMA, GNMA (FHA, VA, USDA) reports and scorecards to identify areas of concern and perform reviews of exceptions captured in the reports and/or scorecards


Qualifications & Experience

  • Bachelor’s degree from an accredited college or university
  • Minimum of 5 years’ professional mortgage servicing experience with a minimum of 2 years GSE Mortgage servicing experience with a background and understanding of Fannie Mae and Freddie Mac mortgage servicing practices in most of the following areas: General Servicing, Investor Reporting, Custodial Funds Accounting, Default Management and Quality Control
  • Ability to perform repeatable tasks consistently with strong critical thinking skills
  • Ability to adapt to a changing environment
  • Ability to work in a fast-paced environment with a positive attitude
  • Strong team player
  • Excellent computer skills, especially MS Excel (Pivots, VLOOKUP, and complex formulas)
  • MSP/Sagent experience a plus


Equal Employment Opportunity

Bungalow Funding and Balbec Capital are committed to ensuring equal employment opportunities for all employees, including qualified employment applicants. The firm strives to maintain an environment free of discrimination based on race, color, religion, gender, national origin, ancestry, age, disability, genetic information, military or veteran status, marital status, sexual orientation, gender identity, citizenship, or any other protected category or characteristics as defined by federal, state or local laws. This equal employment opportunity policy applies to all employment practices, including but not limited to recruiting, hiring, advertising, promotion, transfer, reductions in force, social and recreational programs, training, employee development, compensation and fringe benefits, discipline, and termination.


Disclaimer for External and 3rd Party Recruiters:

Please note that Balbec Capital and Bungalow Funding do not accept unsolicited resumes from external or third-party recruiters. All recruitment-related inquiries and submissions must be directed exclusively to our HR department at careers@balbec.com. We kindly request that recruiters refrain from contacting any other employees within the organization regarding job opportunities. Any unsolicited resumes sent to our employees or submitted outside of the designated HR contact will become the property of Balbec Capital/Bungalow Funding without any obligation to pay referral fees. Thank you for your cooperation.

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