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Customer Support Representative
2 months ago
We are actively seeking an exceptional Customer Support Representative (CSR) with a commitment to provide first-rate customer support for our e-commerce operation. The ideal candidate will bring strong problem-solving skills, willingness to learn our product line, and a proven track record of excellence in customer service.
Key Responsibilities:
- Serve as the primary point of contact for our customer support channels, including phone, email, web chat, SMS, and walk-in retail services.
- Develop an in-depth understanding of our products to provide accurate and timely information to customers.
- Collaborate with warehouse and operations teams to ensure customer orders, returns, and inquiries are managed effectively.
Qualifications and Experience:
- Demonstrated experience in a customer service role, preferably within the e-commerce or B2B parts sector.
- Proficiency in the use of platforms such as (or similar to) BigCommerce, NetSuite, Slack, Gorgias, and MS Office Suite.
- Superior problem-solving abilities, with a focus on customer satisfaction and relationship management.
Skills and Personal Attributes:
- Exceptional organizational skills and meticulous attention to detail.
- Ability to thrive under pressure while managing multiple tasks.
- Strong initiative, with a proactive approach to problem-solving and process improvement.
- Strong communication skills, contributing to a positive, collaborative team environment.
- Alignment with the company's core values: providing an easy and enjoyable customer experience, a never-settle attitude towards progress, and the initiative to find and implement solutions.
Other Requirements:
- The successful candidate must reside in or be willing to relocate to the Pompano Beach, FL area.
- Willing to work during our business hours of Monday-Friday 8am-5pm, with a 30-60 minute lunch
DHS Equipment looks forward to welcoming a Customer Support Representative who embodies our dedication to exceptional customer service, operational effectiveness, and team cohesion.
Apply now to be part of our continued growth and commitment to being a leader in the construction equipment parts industry.
The next step in our hiring process is to complete the Wonderlic Select assessment. You can use this link to get started. This is a way for us to get to know you better, beyond your resume. At the completion of the Wonderlic Select assessment, you will have the opportunity to review insights derived from your assessment responses- our way of saying thank you for investing the time to apply.
