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Laboratory Technician

2 months ago

Tempe, United States Indotronix Avani Group Full time

Job Description:

This Technician for Field Assurance (FA) role involves overseeing daily operations in the Field Assurance (Complaint Handling) Lab. Responsibilities include managing the shipping, receiving of complaint samples, and conducting image reviews associated with complaints promptly. Familiarity with biosafety and good laboratory practices, as well as experience working in a clean room environment, is preferred.


Essential / Key Job Responsibilities (including supervisory and/or fiscal):

  • Documentation of complaint samples received in the Field Assurance Lab for evaluation purposes
  • Support daily requests for sample return kits to be shipped domestically and internationally, maintain tracking documentation, communicate on time with the requestor, assembly sample return kits and warehouse pickup and drop-offs
  • Ensure accurate and timely shipping of sample return kits
  • Track shipping inventory and order supplies through approved vendors
  • Oversee image/video review requests received as a task, run a query in TrackWise to capture all requests and process requests promptly.
  • Additionally, maintain the image/video review tracker and follow up on any pending requests.
  • Maintain good documentation practices (GDP) when recording preliminary and sample analysis results
  • Escalate all unexpected issues to the Supervisor/Manager
  • Maintain good laboratory practices (GLP) consistent with biosafety laboratory practices
  • Maintains a clean work environment
  • Maintains a professional working relationship with internal and external customers and support staff
  • Storage and disposal of complaint samples by applicable procedures
  • Support continuous improvement of lab processes
  • Understand and follow procedures and regulatory requirements


Required Qualifications:

High school diploma, GED, or equivalent or Associated degree or equivalent experience

Good written and verbal communication skills

Basic problem-solving / troubleshooting skills

Proficient in MS Office

Requires the ability to lift at least, but no limited to 50 lbs.


Preferred Qualifications:

Knowledge of the FedEx shipping system to conduct precise shipping transactions

Previous warehouse experience

Medical industry (GMP) and/or lab experience preferred