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Laboratory IT Support Analyst
3 months ago
FirstPro is now accepting resumes for a Lab IT Support Analyst position based in Rahway, NJ. This role will focus on providing day to day support for the company's laboratory IT environment by troubleshooting OS's, O365, Active Directory, Empower Lab Management System, and more. This is a contract position that can be extended.
Responsibilities
- Support the end-user desktop including, but not limited to, troubleshooting issues, implementing approved software, and removing older software versions
- Setting-up, maintenance and administration of end user computer devices and related computing environments including systems software, applications software, hardware, and configurations
- Some troubleshooting of lab instruments\lab computer systems interfaces. Assist in data storage solutions
- Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, imaging, data wiping, asset control, and detailed ticket documentation
Requirements
- Associate Degree or technical institute degree or equivalent experience required
- Previous experience with Empower Laboratory Management System would be a big plus.
- Prior experience in IT Deskside/Desktop break/fix support or similar role
- Excellent Windows 7/10 and Microsoft Office Suite (including O365) trouble shooting skills, as well as hardware trouble shooting skills
- Experience in using a ticket system experience is a plus