Front Desk Receptionist

3 weeks ago

Exton, United States Align ENT + Allergy Full time
Align ENT & Allergy is currently seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our practice, the Front Desk Receptionist plays a crucial role in creating a positive and welcoming experience for our patients. This is a fantastic opportunity to contribute to a physician-led ENT and Allergy practice that is committed to delivering exceptional patient care.

At Align ENT & Allergy, we provide business support to private practices, allowing our partners to focus on providing personalized, high-quality care within their communities. By joining our team, you will be part of an organization that values teamwork, compassion, and continuous improvement in patient services.

Responsibilities

  • Greet patients and visitors with a warm and welcoming demeanor
  • Check-in patients, verify their information, and update electronic medical records accurately
  • Answer phone calls, address inquiries, and transfer calls to appropriate personnel
  • Schedule and confirm patient appointments, ensuring efficient time management
  • Assist patients in completing necessary forms and understanding office policies
  • Collect patient co-pays, process payments accurately, and maintain proper documentation
  • Maintain the cleanliness and organization of the reception area
  • Coordinate with medical staff to optimize patient flow and use of resources

Requirements

  • High school diploma or equivalent
  • Previous experience as a receptionist or in a customer-facing role
  • Excellent communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Proficiency in using computer systems and basic office software
  • Ability to handle a fast-paced environment and multiple tasks simultaneously
  • Empathy, compassion, and professionalism in dealing with patients and their families
  • Ability to work well as part of a team
  • Reliability and punctuality in attendance

Benefits

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

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