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System Analyst

1 month ago

Burbank, United States Robert Half Full time

Job Posting: Workday Business Systems Analyst

Location: Sylmar, CA

Department: IT - Business Applications

Reports To: IT Director of Business Applications

Position Overview:

As a Workday Business Systems Analyst, you will play a crucial role in providing customer service and solutions for internal technology projects. Your expertise will help ensure the smooth operation and maintenance of the Workday Human Capital Management (HCM) system, contributing to the overall success of our IT initiatives.

Key Responsibilities:

  • System Configuration: Perform system configurations of the Workday HCM System, including core tables, eligibility rules, business processes, workflows, notifications, calculated fields, and plan setup.
  • Operational Support: Support day-to-day operations, maintenance, and functionality of the Workday HCM system, including security setup and update management.
  • Problem Solving: Research and provide options to customers to solve technical problems; respond to and resolve intermediate questions.
  • Documentation: Document processes with business teams to ensure clarity and compliance.
  • Compliance: Review and improve application compliance processes with the compliance team.
  • Project Planning: Plan project tasks for specific process areas and recommend remediation of solution conditions.
  • Reporting: Review reporting and recommend changes using advanced tools.
  • Solution Implementation: Make recommendations, partner with the business to determine selected solutions, and implement chosen solutions in a customer service, consultative methodology.

Requirements:

  • Experience:
  • 2 or more years of experience with Workday Human Capital Management Systems, supporting the functional areas of Payroll, HR, and Benefits.
  • Experience in technology-related positions providing customer service, needs analysis, and solutions to customer challenges.
  • Education:
  • Bachelor’s degree or equivalent experience preferred.
  • High School Diploma or GED required.
  • Skills:
  • Proficient in listening, customer service, written and verbal communication, and compliance with rules and regulations.
  • Understanding of scripting languages and API interfaces.
  • Intermediate understanding of Microsoft Office Tools and/or Microsoft 365.
  • Possess a problem-solving mindset, demonstrated customer service focus, and understanding of systems and processes.