See more Collapse

Help Desk Specialist

2 months ago

Cleveland, United States Hunter International Recruiting Full time

The Help Desk Specialist will be expected to troubleshoot, diagnose, and resolve complex hardware and software problems. To perform this job successfully, an individual must be able to perform each of the essential duties listed below satisfactorily.


Help Desk Specialist Responsibilities:

  • Receive all incident notifications – this can be through phone, e-mail, or web.
  • Record all incidents in the service desk management platform.
  • Classify all incidents – specify the nature of the incident, including affected users, systems, hardware and services.
  • Prioritize all incidents properly to enable effective escalation.
  • Escalate all incidents as necessary, following through completely, ensuring resolution.
  • Maintain consistent communication with all parties.
  • Work on special projects as assigned.
  • Prepare brief reports to Help Desk Manager on weekly performance.
  • Responsible for setting up Video Conferences and Video Presentations.
  • Attendance/Punctuality – Is consistently at work and on time for all appointments.
  • Travel might be required to Firm’s other offices.
  • If required, participate in a weekend/late-night on-call support.


Help Desk Specialist Requirements:

  • Bachelor’s degree, or 1-2 years in related work experience.
  • Any professional certification is a plus (CompTIA, VMWare, MCP, etc.).
  • Strong knowledge of Microsoft Windows 10 operating system, Office 365 Suite, (Azure) Active Directory, telework applications and services.
  • Good knowledge of computer architecture; ability to troubleshoot common peripheral devices; basic knowledge of networking.
  • Prior experience in a help desk or IT customer service setting.
  • Ability to learn effectively and retain information.
  • Ability to work independently and utilize one’s own resources for problem solving.
  • Communicate clearly and concisely, both orally and in writing.
  • Strong organizational skills, meeting timelines with effective record keeping.

We have other current jobs related to this field that you can find below

  • IT Help Desk Technician 2

    1 month ago

    Cleveland, United States Hospice of the Western Reserve Full time

    Four 10-hour workdays per week. WHAT YOU WILL DO: Help Desk Must have CRM experience Provide telephone and in-person support to users in the areas of Windows operating systems, Microsoft Office applications and e-mail Research, analyze and resolve assigned problems and escalate to appropriate areas when needed Serve as a technical resource for Level 1...

  • IT Help Desk Technician 2

    1 month ago

    Cleveland, United States Hospice of the Western Reserve Full time

    Four 10-hour workdays per week.WHAT YOU WILL DO:Help DeskMust have CRM experienceProvide telephone and in-person support to users in the areas of Windows operating systems, Microsoft Office applications and e-mailResearch, analyze and resolve assigned problems and escalate to appropriate areas when neededServe as a technical resource for Level 1 Technical...

  • IT Help Desk Manager

    3 weeks ago

    Cleveland, United States Catholic Charities Full time

    Looking for a rewarding career with a purpose?Come see why the Cleveland Plain Dealer has named Catholic Charities one of the top workplaces for 10 years in a row. If you are a compassionate and dedicated person looking for an opportunity to make a difference in society, we encourage you to apply. Catholic Charities isn't just an organization that provides...

  • Help Desk Technician

    1 month ago

    Cleveland, United States Insight Global Full time

    Position: IT Support SpecialistDuration: 6 Month contract with extensionsLocation: FULLY REMOTE - Sitting in Cleveland areaShift: 2nd shift 3:30PM-12:00PMStart Date: July 1stPay: $20-22/HRInterview Times: 1 and DONE, Week of June 3rd-June 7th Must-Haves:1-2+ years of experience in IT (tier 1-2 support)Bachelor's degree in Information Technology or similar...

  • IT Help Desk Manager

    3 weeks ago

    Cleveland, United States Catholic Charities Full time

    Looking for a rewarding career with a purpose? Come see why the Cleveland Plain Dealer has named Catholic Charities one of the top workplaces for 10 years in a row. If you are a compassionate and dedicated person looking for an opportunity to make a Help Desk, Manager, IT, Help, Technical Support, Business Services

  • IT Help Desk Support

    4 weeks ago

    Cleveland, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support...

  • IT Help Desk Support

    2 months ago

    Cleveland, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support...

  • IT Help Desk Support

    2 months ago

    Cleveland, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummary Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to...

  • Service Desk Technician II

    3 weeks ago

    Cleveland, United States CBIZ Full time

    With over 120 offices and nearly 7,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-tier financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ is honored to be the recipient of...

  • IT Specialist

    1 day ago

    Cleveland, United States Heinens Inc Full time

    Job DescriptionJob DescriptionCompany OverviewFounded in 1929, Heinen’s is a premier grocery store chain noted for its quality products and outstanding customer service. Heinen’s has now welcomed the fourth generation of owners into the company, which operates 23 stores (19 in Cleveland, Ohio and 4 in Chicago, Illinois), two distribution warehouses, one...

  • User Support Specialist

    2 months ago

    Cleveland, United States BakerHostetler Full time

    Our Information Technology department has an excellent opportunity for a User Support Specialist in the Cleveland office. The User Support Specialist’s role is to provide exceptional quality support across the Firm’s offices to more than 1870 end users. This support must be timely, accurate, friendly, and efficient. Specific support responsibilities...

  • IT Support Desk Specialist-4 10-hour shifts

    3 weeks ago

    Cleveland, United States Hospice of the Western Reserve Full time

    JOIN US IN MAKING THE MOST OF EVERY DAY!Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.WHY US?We believe that our success starts with our greatest asset: OUR EMPLOYEES!We live...

  • IT Support Desk Specialist-4 10-hour shifts

    3 weeks ago

    Cleveland, United States Hospice of the Western Reserve Full time

    JOIN US IN MAKING THE MOST OF EVERY DAY!Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.WHY US?We believe that our success starts with our greatest asset: OUR EMPLOYEES!We live...

  • IT Support Desk Specialist-4 10-hour shifts

    4 weeks ago

    Cleveland, United States Hospice of the Western Reserve Full time

    JOIN US IN MAKING THE MOST OF EVERY DAY!Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.WHY US?We believe that our success starts with our greatest asset: OUR EMPLOYEES!We live...

  • User Support Specialist

    2 months ago

    Cleveland, United States BakerHostetler Full time

    Our Information Technology department has an excellent opportunity for a User Support Specialist in the Cleveland office. The User Support Specialist's role is to provide exceptional quality support across the Firm's offices to more than 1870 end users. This support must be timely, accurate, friendly, and efficient. Specific support responsibilities include...

  • Front Desk Agent

    1 month ago

    Cleveland, United States Arbor Lodging Management Full time

    ** Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT001713 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...

  • Information Technology Specialist

    1 week ago

    Cleveland, United States Heinen's Grocery Store Full time

    Company OverviewFounded in 1929, Heinen’s is a premier grocery store chain noted for its quality products and outstanding customer service. Heinen’s has now welcomed the fourth generation of owners into the company, which operates 23 stores (19 in Cleveland, Ohio and 4 in Chicago, Illinois), two distribution warehouses, one food production plant, and a...

  • Patient Service Specialist

    2 days ago

    Cleveland, United States Select Employment Services, Inc. Full time

    Patient Service Specialist - Cleveland Heights Job ID 292745 Location US-OH-Cleveland Heights Experience (Years) 0 Category Administrative - Administrative Services Street Address 5 Severance Circle Suite 115 Company NovaCare Rehabilitation Position Type Full Time Overview When patients enter our center in Cleveland Heights, we want them to have an...

  • Front Desk Supervisor

    4 weeks ago

    Cleveland, United States Residence Inn Cleveland Downto Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Clerical Assistant

    2 months ago

    Cleveland, United States Volunteer Behavioral Health Full time

    Job DescriptionJob DescriptionIf you're looking for an entry-level position where you can connect with countless people and make a genuine difference, consider joining Volunteer Behavioral Health as our new full-time Front Desk Clerical Assistant! We're hiring a helpful, uplifting person to join our Cleveland, TN facility and support clients along...