Field Service Technician

2 months ago

Phoenix, United States Hirsch Solutions LLC Full time

Summary/objective—

The Company is a global leader in apparel decorating equipment for the screen print and direct to garment industry since 1968. Our customers experience all the brands under one roof. Visit our web site at www.hsi.us for all our brands and more information about the company.


Position:

The position requires a seasoned Field Service Technician who can work with minimal supervision and who has extensive experience with electro/mechanical machinery. Must have the ability to maintain and enhance our field service department. Service technicians are responsible for installing, troubleshooting, and repairing equipment at our customer’s location. They also provide training & telephone support for customers and participate in trade shows. Successful candidates will receive field and factory training.


Essential functions—

  • Knowledge of commercial embroidery or digital garment printers is a plus
  • Knowledge of electronics, circuitry/circuits, strong technical and troubleshooting skills
  • Excellent customer focus with the ability to reliably respond to inquiries, communicate and interact with customers with a range of technical expertise.
  • Ability to read and understand electrical schematics and mechanical drawings.
  • Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment

Responsibilities:

  • The Field Service Engineer will install and support equipment
  • Familiarize and train customers for the essential operation of the equipment
  • Perform remote support and diagnostic analysis to determine independently if on-site corrective maintenance is required
  • Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, via on-site visits, and remote assistance
  • Secure customer acceptance of installation and maintenance sign-off
  • Perform installation of new systems, preventive, and corrective maintenance
  • Communicate and work closely with Service and Support Center, Regional Service Management and Customer Care Specialists
  • Perform other duties as required

Competency—

  • Self-motivated
  • Able to work independently
  • Organizational skills
  • Trouble Shooting/problem solving ability
  • Attention to detail
  • Time management skills
  • Customer service skills
  • Project Management


Supervisory responsibilities— None


Work environment— Travel position: on-site customer locations varying from residential homes to small retail shops to large warehouses in all stages of completion, which may or may not be climate controlled usually during active production hours.


Physical demands—

  • Prolonged periods standing or sitting while servicing machines
  • May require lifting (up to 50 lbs.), bending, and squatting
  • Speak clearly so listeners can understand.
  • Understand the speech of another person.

Position type and expected hours of work—Full time, 40 hours, Mon-Fri, including travel to and from customers which may require some overtime when necessary or unavoidable.


Travel—

  • Access to reliable transportation
  • Availability to travel and stay overnight when needed (up to 4 nights/week)
  • Comfortable flying
  • Ability/Comfortable traveling out of state when needed

Preferred education and experience—

  • Degree in Electronics/Engineering or related fields or equivalent experience
  • Tech School
  • Formal Employment Technician experience: (automobile mechanic, diesel mechanic, commercial machinery repair, HVAC tech)
  • Some other form of hands-on technical experience


Software knowledge—

  • Word processing software
  • Spreadsheet software
  • Email management
  • Data entry
  • Will train on task specific company databases and software


Additional eligibility qualifications—

  • Must have a valid driver’s license the state of residence in good standing, pass a background check and drug screening.
  • Must be 21+ and able to rent a car as needed
  • Access to credit card to charge expenses
  • Comfortable laying out expenses until reimbursed (up to 2 weeks later)


Affirmative action plan/equal employment opportunity (AAP/EEO) statement—

Hirsch Solutions LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, s ex, sexual orientation, gender identity, national origin, veteran or disability status.


Other duties— will be required to perform Technical Phone Support from home to meet a 40 hour work week if field work is unavailable.


How to apply-

Please send your CV and resume to hr@hsi.us

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